Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SafeRack designs and manufactures advanced products that increase safety and boost productivity around the globe. We innovate new products and processes for our customers that drive safer, smarter, and more effective solutions.
Our company continues to grow so we’re looking for a talented individual to join our Information Technology Team as an IT Help Desk Specialist at our Andrews, SC office.
The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users.
This position is not eligible for immigration sponsorship.
Outside recruiters do not contact.
Perks for our employees:
Our culture is best in class too!
At SafeRack, we understand that an industry leading company is not built by one person. It takes an entire team united for a bigger purpose. This is why we believe in a company culture that values your effort and provides you with the resources you need to provide high-quality service. Your experience and expertise are highly valued, your contributions are recognized, and your professional goals are supported.
Responsibilities:
Requirements
Schedule: Monday-Friday typically 8 hours per day
IT Support Specialist, Help Desk Support Specialist, Field Service Tech, Data Support Specialist, IT Support Analyst, Help Desk Tech, Computer Tech, Technical Suppor
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0 Help Desk Supervisor jobs found in Sumter, SC area