Help Desk Support Analyst jobs in Lancaster, PA

Job Summary
The Help Desk Analyst will provide technical support and assistance to end-users, resolving software, hardware, and network issues in a timely manner. Candidate doesn't necessarily need to have much prior job experience, but is willing to learn and collaborate with others. A flexible weekly schedule and lots of opportunity awaits. If this interests you, we'd love for you to apply today!

Duties
- Respond to user inquiries via phone, email, or in-person
- Troubleshoot and resolve technical problems related to software applications, hardware, and network configurations
- Install, configure, and maintain computer systems and software
- Assist with network administration tasks
- Provide desktop support for various operating systems
- Perform software troubleshooting and provide guidance on computer management
- Collaborate with the IT team to ensure smooth operation of all systems
- Document all support activities and resolutions

Job Type: Full-time

Pay: $60,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person