Help Desk Support Assistant jobs in Abilene, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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IT Help Desk Support Specialist
  • TCP Software
  • San Angelo, TX FULL_TIME
  • TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

    About TCP (TimeClock Plus):

    For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com

    As an IT Help Desk Support Specialist, you will:

    • Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary
    • Troubleshoot Windows, Office, and various other desktop applications
    • Mobile Phones (iPhone, Android)
    • Hardware (Desktops, Laptops, Tablets)
    • Virtual meeting applications/equipment
    • Network connectivity
    • Printers, copiers, and scanners
    • Projectors and other audio/video equipment
    • Ability to manage provisioning, tracking, deprovisioning and usage reporting of equipment and user accounts
    • Utilize inventory of on hand spare equipment for quick user turnaround
    • Basic training\walk through customers Windows and Office functions
    • Creation and maintain technical and user documentation

    You are a strong fit for this role if you have:

    • Highschool diploma or equivalent. Bachelor’s degree in information systems or related field preferred.
    • Minimum of 1 years’ professional experience working on an IT help desk team in a multi-tiered team with geographically dispersed office locations.
    • Ability to work in pressure situations to meet required deadlines, flexibility in work schedule
    • Technical writing skills and ability to train all levels of technicians and users when necessary
    • Must be able to manage and schedule multiple projects on ongoing basis with ability to prioritize and work independently and as a team member
    • Network connectivity
    • End user desktop support
    • Microsoft Windows 10/11, Microsoft Windows Server, MacBooks, Microsoft Active Directory
    • Dell PowerEdge server hardware (or similar)
    • Windows-based network services including DNS and DHCP
    • Microsoft 365 including Exchange Online, OneDrive, SharePoint, Teams
    • VOIP systems including Zoom Phone, FreePBX
    • Microsoft System Center Operations Manager (for system monitoring and alerting)
    • Automation and scripting (Microsoft PowerShell) a plus
    • Microsoft Azure (virtual machine and network resources), Microsoft Azure Active Directory
    • Excellent verbal communication skills, including assisting and training tiered technical personnel in software and hardware procedures and utilization
    • Knowledge of LAN/WAN technologies, TCP/IP, and network troubleshooting practices
    • A certification a plus

    Benefits:

    • Competitive salary based on experience
    • 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
    • 8 hours to volunteer and impact the community
    • Comprehensive benefits (Health/Dental/Vision/ 401K)
    • The work/life set up you need to be successful

    TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • 13 Days Ago

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Physical therapy assistant
  • Healthcare Support
  • San Angelo, TX FULL_TIME
  • Healthcare Support is seeking a travel Physical Therapy Assistant for a travel job in San Angelo, Texas. Job Description & Requirements Specialty : Physical Therapy Assistant Discipline : Therapy Star...
  • Just Posted

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Physical therapy assistant
  • Healthcare Support
  • Haskell, TX FULL_TIME
  • Healthcare Support is seeking a travel Physical Therapy Assistant for a travel job in Haskell, Texas. Job Description & Requirements Specialty : Physical Therapy Assistant Discipline : Therapy Start D...
  • Just Posted

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Travel Physical Therapy Assistant - $1,652 per week
  • Healthcare Support
  • San Angelo, TX FULL_TIME
  • Healthcare Support is seeking a travel Physical Therapy Assistant for a travel job in San Angelo, Texas. Job Description & Requirements Specialty : Physical Therapy Assistant Discipline : Therapy Star...
  • 2 Days Ago

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Travel Physical Therapy Assistant - $1,654 per week
  • Healthcare Support
  • Haskell, TX FULL_TIME
  • Healthcare Support is seeking a travel Physical Therapy Assistant for a travel job in Haskell, Texas. Job Description & Requirements Specialty : Physical Therapy Assistant Discipline : Therapy Start D...
  • 2 Days Ago

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Travel Home Health Physical Therapy Assistant - $1,762 per week
  • Healthcare Support
  • Abilene, TX FULL_TIME
  • Healthcare Support is seeking a travel Home Health Physical Therapy Assistant for a travel job in Abilene, Texas.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: TherapyS...
  • 24 Days Ago

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0 Help Desk Support Assistant jobs found in Abilene, TX area

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Front Desk Receptionist
  • Familia Dental LLC
  • Abilene, TX
  • **Front Desk Receptionist** **Department:** Office **Location:** Abilene, TX **Familia Dental was established in 2008 an...
  • 3/28/2024 12:00:00 AM

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Project Manager - Large Commercial Healthcare Construction Projects
  • Bernhard
  • Abilene, TX
  • *This position can support remote candidates* Bernhard's core mission is delivering innovative engineering, construction...
  • 3/26/2024 12:00:00 AM

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Project Manager - Large Commercial Healthcare Construction Projects
  • Bernhard, LLC
  • Abilene, TX
  • Description *This position can support remote candidates* Bernhards core mission is delivering innovative engineering, c...
  • 3/25/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Abilene, TX
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/25/2024 12:00:00 AM

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Personal Banker
  • Texas National Bank, Sweetwater, TX
  • Sweetwater, TX
  • About Texas National Bank As Sweetwater’s only locally owned and managed bank, Texas National Bank has been providing fi...
  • 3/25/2024 12:00:00 AM

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Armed Security Officer
  • Whitehawk Worldwide
  • Abilene, TX
  • Job Description Job Description Level III Armed Officers Needed in Marshall Texas, applicants must have current and vali...
  • 3/24/2024 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$40,974 to $50,446
Abilene, Texas area prices
were up 1.2% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020