Help Desk Support Assistant jobs in Alamogordo, NM

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Senior IT Help Desk
  • Tuknik Government Services
  • Carlsbad, NM FULL_TIME
  • TGS
    Job ID 2465053
     
    Tuknik Government Services, a Koniag Government Services company, is seeking a Senior IT Help Desk with a Public Trust Clearance to support TGS and our government customer in Carlsbad, NM.
     
    We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
     
    Under the general direction of the IT Operations Manager, provides top-tier support to end-users for either workstation and server applications and hardware. Handles problems that the subordinate help desk support is unable to resolve. May interact with Systems Administrators, Network Engineers, Program Analysts, and/or applications development to restore service and/or identify and correct problems. Reproduces issues to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains the highest level of technical skill in the field of expertise. Escalates all unresolved Help Desk Issues to IT Operations Manager.
     
    Essential Functions, Responsibilities & Duties may include, but are not limited to:
    • Candidate must possess 2 years of experience in performing IT-related customer support including, but not limited to, help desk, NOC center, service, desk, and/or remote support.
    • Assist in the training and oversight of ticket generation and completion to ensure that metrics for deliverable reporting are accurate and timely.
    • Extensive experience in the administration of Mobile Device Management (MDM) solutions such as Blackberry UEM including secure workspace and PKI.
    • Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable.
    • Independently administer users, computers, groups, and security functions in Microsoft Active Directory
    • Provides Information Technology services including system analysis, requirements analysis, design, development, implementation, testing, maintenance, and configuration control. Develops complex IT hardware/software systems.
    • Perform server software and/or hardware maintenance and upgrade tasks under the direction of the Systems/Network engineers.
    • Participate in end-user training sessions to brief staff on cyber and technology rollouts.
    • Identify trends in IT help desk operations and present findings to management.
    Work Experience, Knowledge, Skills & Abilities:
    • Requires 4 years of relevant experience with 2 years of experience in administering Microsoft Windows Active Directory environment including the resolution of technically complex service requests.
    • Up to 1 year of an accredited university or college education in Computer Science and/or a related field may be substituted for 2 years of relevant experience.
    • The substitution of education for relevant experience for this labor category must be approved by the government on a case-by-case basis.
    • CompTIA certifications such as IT Technician, A , Security , and/or Network are highly desirable.
    • Complete CBFO training and briefings as directed.
    • Travel to the WIPP site once a week or any additional time as requested.
    • Public Trust Clearance
    Working Environment & Conditions
    This job operates in a professional office environment and has a noise level of mostly low to moderate.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
     
    This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
     
    The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.  
     
    Our Equal Employment Opportunity Policy
    The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.  We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
     
    The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation. 
     
    Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
     
    Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

  • 18 Days Ago

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Help Desk Specialist II
  • Abacus Solutions Group, LLC
  • Artesia, NM FULL_TIME
  • DescriptionAbacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers mean...
  • 17 Days Ago

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Medical Assistant
  • Certified Medical Assistant - Gastroentrology
  • Roswell, NM FULL_TIME
  • This position performs multiple clinical and administrative functions, including financial, insurance, authorizations, medication administration, procedure assistance, patient check in, computer data ...
  • 19 Days Ago

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Administrative Support Assistant
  • US Bureau of Land Management
  • Carlsbad, NM FULL_TIME
  • Duties This position independently performs a wide variety of administrative support functions and serves as a principle point of contact on specific technical aspects or programs related to office ad...
  • 22 Days Ago

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Administrative Support Assistant
  • Bureau of Land Management
  • Carlsbad, NM FULL_TIME
  • These positions are located in the BLM New Mexico State Office, in the Pecos District Office, Carlsbad Field Office. This position is concurrently open to Merit Promotion eligibles under Announcement ...
  • 14 Days Ago

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Local Contract Nurse RN - Long Term Care Rehabilitation - $50-53 per hour
  • Healthcare Support
  • Carlsbad, NM FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Long Term Care Rehabilitation for a local contract nursing job in Carlsbad, New Mexico.Job Description & RequirementsSpecialty: RehabilitationDi...
  • 20 Days Ago

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0 Help Desk Support Assistant jobs found in Alamogordo, NM area

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Independent Insurance Claims Adjuster in Alamogordo, New Mexico
  • MileHigh Adjusters Houston Inc
  • Alamogordo, NM
  • ADJUSTERS NEEDED NOW FOR ALL STORM RELATED SEASONS! Independent Insurance Claims Adjusters Needed Now! This is a HUGE op...
  • 3/28/2024 12:00:00 AM

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Library Assistant
  • New Mexico State University at Alamogordo (NMSU-A)
  • Alamogordo, NM
  • Classification Summary: Under direct supervision, performs defined tasks and/or services comprising one or more componen...
  • 3/26/2024 12:00:00 AM

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Library Asst
  • New Mexico State University
  • Alamogordo, NM
  • Position Title: Library Asst Employee Classification: Library Asst College/Division: ALCC Alamogordo CC Department: 9207...
  • 3/25/2024 12:00:00 AM

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FRONT DESK SUPERVISOR OVERNIGHT
  • Inn of the Mountain Gods
  • Mescalero, NM
  • Position Title: Front Desk Supervisor Reports To: Front Desk Manager Supervises: Front Desk Agents Summary of Position A...
  • 3/25/2024 12:00:00 AM

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Telecommunications Mechanic II
  • Ka'ala Systems Technology Corporation
  • Alamogordo, NM
  • Job Description Job Description Ka’ala Systems Technology Corporation seeks Telecommunications Mechanics to provide tech...
  • 3/24/2024 12:00:00 AM

As of 2010, Alamogordo had a total area of 19.3 square miles (50.0 km2), all of it land. The city is located at an elevation of 4,336 feet (1,322 m) on the western flank of the Sacramento Mountains and on the eastern edge of the Tularosa Basin. It lies within the Rio Grande rift and in the northernmost part of the Chihuahuan Desert.:36 Tectonic activity is low in the Tularosa Basin. Plants native to the area are typical of the southern New Mexico foothills and include creosote bush, mesquite, saltbush, cottonwood, desert willow, and many species of cactus and yucca. The Tularosa Basin is an en...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$40,421 to $49,765
Alamogordo, New Mexico area prices
were up 2.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020