Help Desk Support Assistant jobs in Annandale, VA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk/Support Specialist
  • SilverEdge
  • Chantilly, VA FULL_TIME
  • Overview

    Self-motivated, independent worker who can also work in, and contribute to, a team environment. You will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. Provide support to Sponsor· automated systems via support requests Provide tracking and reporting of support requests open, closed, and active for Sponsor's Automated Systems. Utilize a Sponsor approved support request tracking system. Meet Sponsor established goals for addressing support requests. Utilize Sponsor approved tracking system to provide Sponsor approved metrics on a weekly and monthly basis for Sponsor review. Provide response to support requests based on Sponsor time requirements. Respond to after-hour and weekend critical support requests based on prior scheduled Sponsor requirements Establish SOP for request escalation to Tier 2-3 level support Establish and maintain an updated list of KBAs (Knowledge Based Articles) pertaining to frequently asked support requests Performance of general system administration activities: user account creation, manage access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitor activity logs, and creation of automation scripts. Provide technical support for the application as needed to interface with the user base. Maintenance and care of digitization hardware, to include installation, troubleshooting, maintenance, and repair. Make objective and technically sound recommendations for potential future hardware and software purchases. Analyze production metrics and data to provide data-driven recommendations to management to support continual process improvements. Generate weekly, monthly, and yearly metrics reports. Learn, support, and train users on different types of digitization hardware

    Responsibilities

    A broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. A knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure. Demonstrated on-the-job experience working and solving technical problems independently as a system administrator. Demonstrated ability to monitor and troubleshoot enterprise workflow applications, to include installing, starting, and stopping background processes, analyzing log and event files, and patching and troubleshooting. **Hours of Support may extend beyond core hours. **

  • 19 Days Ago

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Help desk support
  • Maryland-National Capital Park & Planning Commission
  • Riverdale, MD FULL_TIME
  • Salary : See Position Description Location : Riverdale, MD Job Type : Seasonal Job Number : Hdt1 Department : PGC Parks and Recreation Opening Date : 02 / 14 / 2024 Closing Date : Continuous Descripti...
  • 21 Days Ago

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Help desk support
  • GCubed Enterprises, Inc.
  • Fort Belvoir, VA FULL_TIME
  • Help Desk Support Technican Location : Fort Belvoir, VA Job Purpose To provide telephone and deskside support service and be responsible for the installation, configuration, overall management of all ...
  • 21 Days Ago

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Help desk support
  • Infojini
  • Washington, DC FULL_TIME
  • The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting. and design and support non-standard Windows 10 configurations as needed. A su...
  • 22 Days Ago

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Help Desk Support Mid
  • CTI Resource Management
  • Washington, DC FULL_TIME
  • Job Description:Help Desk Support Staff (HDSS) provides ongoing Level 1 support functions as described below. The HDSS will be the initial point of contact to log, resolve and document end-user proble...
  • 25 Days Ago

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Help Desk Support Analyst
  • E2 Consulting Engineers, Inc.
  • Reston, VA FULL_TIME
  • About the Organization E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and...
  • 25 Days Ago

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0 Help Desk Support Assistant jobs found in Annandale, VA area

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Linux System Administrator II
  • Dezign Concepts LLC
  • Jessup, MD
  • 20231205-BP-214-01 Active (NSA) Top Secret Clearance with Poly Required Salary Range: Up to $140K **salary is commensura...
  • 3/28/2024 12:00:00 AM

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Functional Finance Consultant - FI/FM/CO (Hybrid Remote)
  • Herdt Consulting
  • Washington, DC
  • About the Organization Herdt Consulting, Inc. An excellent opportunity with a highly successful, Veteran-Owned Small Bus...
  • 3/28/2024 12:00:00 AM

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Customer Relations Liaison (MNSS-1-266)
  • SecuriGence LLC
  • Arlington, VA
  • Job Title: Customer Relations Liaison Location: Arlington, Virginia Clearance Level: DoD Secret Clearance Summary We del...
  • 3/28/2024 12:00:00 AM

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Help Desk Associate
  • The Health Management Academy
  • Arlington, VA
  • About The Academy: The Health Management Academy (THMA) brings together health system leaders and innovators to collecti...
  • 3/28/2024 12:00:00 AM

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Financial IT Systems Administrator (GS 12/13)
  • U.S. Department of Transportation
  • Washington, DC
  • Financial IT Systems Administrator (GS 12/13) Location: 1200 New Jersey Ave, SE Washington, DC 20590 This position is lo...
  • 3/27/2024 12:00:00 AM

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Parts Advisor DARCARS Fairfax
  • DARCARS Automotive Group
  • Fairfax, VA
  • DARCARS Automotive Group is now hiring for a Parts Advisor! As the Parts Advisor you are tasked with selling parts to cu...
  • 3/27/2024 12:00:00 AM

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Guest Experience Expert-Front Desk - Ren...
  • free-classifieds-usa.com
  • Arlington, VA
  • ****Guest Experience Expert-Front Desk - Renaissance Arlington Capital View Hotel - (22000482)**** * Price: Check with s...
  • 3/26/2024 12:00:00 AM

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Junior Help Desk Support Services Specialist
  • Koniag Government Services
  • Arlington, VA
  • PAC Job ID 2460013 Pac Arctic, LLC, a Koniag Government Services company, is seeking an experienced Junior Help Desk Sup...
  • 3/24/2024 12:00:00 AM

Annandale is located at 38°50′3″N 77°12′41″W / 38.83417°N 77.21139°W / 38.83417; -77.21139 (38.834134, −77.211277). Annandale is mostly traversed by the Capital Beltway and Virginia State Route 236. The center of town is considered to be where Route 236, Columbia Pike, and Backlick Road meet around two miles (3 km) east of Interstate 495 on Route 236. According to the United States Census Bureau, the CDP has a total area of 7.86 square miles (20.4 km2), all of it land. The area is part of the coastal plain located just east of the Fall Line separating the coastal plain of Virginia from the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$50,444 to $62,106
Annandale, Virginia area prices
were up 1.3% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020