Help Desk Support Assistant jobs in Brockton, MA

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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IT Support / Help Desk
  • Community Counseling of Bristol County
  • Taunton, MA FULL_TIME
    • Ensure smooth technology operations for busy behavioral health center

    • Work with facility manager to setup, maintain, and manage phone and computer resources

    • A short commute from both Boston and Providence

    Description of Position

    Behavior Health Center seeking a candidate to Support IT functions. Overall IT Operations will be facilitated by an outside IT Consultant. The IT Support position will work under the direction of the Facility / IT Manager and will add newly hired staff to e-mail, phone, and security systems, set up cell phones, assign usernames and passwords, distribute laptops and personal safety devices, distribute keys to offices, mover desktop computers, troubleshoot issues with laptops, desktops and cell phones, maintain inventory lists of cell phones and computers, manage internal phone system directories, update devices, image computers, assist with minor computer wiring updates, and minor computer maintenance.

    Requirements

    Excellent written, verbal, analytical, organization and communication skills required. Internal and external customer service skills. Computer skills including computer system logic, Microsoft products, Active Directory, Linux, and Outlook.


    For more information about this position, or to send your resume:

    FrontDeskandMR@comcounseling.org

    Community Counseling of Bristol County
    1 Washington St. Taunton, MA 02780
    Fax: 508-824-6604

  • 1 Day Ago

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Help Desk Support Analyst
  • M.S. Walker
  • Norwood, MA FULL_TIME
  • M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Support Analyst. If you are interested in working in a creative and dynamically changi...
  • 7 Days Ago

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Freelancer/IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Taunton) (On Demand/ On call)
  • Axiom Technologies
  • Bridgewater, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 13 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Taunton)
  • Axiom Technologies
  • Taunton, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 13 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Raynham)
  • Axiom Technologies
  • Raynham, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 15 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Plymouth)
  • Axiom Technologies
  • Plymouth, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 1 Month Ago

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0 Help Desk Support Assistant jobs found in Brockton, MA area

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Patient Access Representative M-F 32 Hours
  • Beth Israel Lahey Health
  • Boston, MA
  • When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Typ...
  • 4/19/2024 12:00:00 AM

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Helpdesk Multimedia and Desktop Support Specialist (83852)
  • Higheredmilitary
  • Weston, MA
  • **Helpdesk Multimedia and Desktop Support Specialist (83852)** Weston, MA **Type:** Full-Time **Posted:** 10/14/2021 **S...
  • 4/17/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Boston, MA
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Helpdesk Multimedia and Desktop Support Specialist
  • New England Board of Higher Education
  • Weston, MA
  • Location Expand Show Other Jobs Job Saved Save Job Helpdesk Multimedia and Desktop Support Specialist Regis College Deta...
  • 4/16/2024 12:00:00 AM

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Help Desk Engineer
  • RetroFit Technologies, Inc.
  • Boston, MA
  • Job Description Job Description Engineers at RetroFit are responsible for the development and delivery of our technical ...
  • 4/15/2024 12:00:00 AM

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Remote Support Specialist/ Help Desk - Boston/ Woburn, Massachusetts
  • Copytechnet
  • Woburn, MA
  • * Remote Support Specialist/ Help Desk - Boston/ Woburn, Massachusetts Join Date May 2012 Location Woburn, MA Posts 5 **...
  • 4/15/2024 12:00:00 AM

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Reservations Specialist
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management compa...
  • 4/12/2024 12:00:00 AM

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Assistant Director of Front Office
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 12/12/2023 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$49,627 to $61,098
Brockton, Massachusetts area prices
were up 1.6% from a year ago

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December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
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Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020