Help Desk Support Assistant jobs in Chico, CA

POSITION SUMMARY:

The Help Desk Technician provides onsite technical support for both clinical and business office staff in a professional and timely manner. Utilizing a variety of methods, provides diligent, efficient, and effective customer service while resolving support requests. Under the direction of the Systems Support Manager and Chief Information Officer, manage and maintain IT infrastructure, workstations, and software.

ESSENTIAL FUNCTIONS:

1. Provide technical support and troubleshooting for all applications and hardware in the IT Portfolio, responding to user requests via phone, email, or in person. Triage support requests and escalate issues to supervisors or application specialists.

2. Install and configure hardware and software based on specific business needs or function.

3. Installs, troubleshoots, and repairs network/telephone patch panels and cabling.

4. Perform hardware and software upgrades with minimal impact to end users.

5. Maintain IT asset inventory through accurate record keeping and documentation practices.

6. Provide orientation and education to end users on the use and operation of new software and computer systems.

7. Setup workstations, printers, and other devices required for business operations.

8. Ensure the security and privacy of networks and computers systems through appropriate configuration, patching, and change management practices.

ADDITIONAL RESPONSIBILITIES:

1. Assists in system-wide upgrades.

2. Drive to and from remote sites.

3. Attends staff training and meetings as required.

4. Assists with a variety of duties to meet the needs of the department on an as needed basis.

5. Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty to the best of their ability. The requirements listed below are representative of the knowledge, skills and/or training required. FRTH is an equal opportunity employer:

1. Strong analytical, organizational, and record keeping skills.

2. Ability to understand and follow complex oral and written instructions.

3. Understanding of Information Technology systems and processes.

4. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications including Microsoft Windows, Office, Google Workspace.

5. Knowledge of current technological developments/trends in area of focus.

6. Strong interpersonal and customer service skills.

7. Ability to analyze and resolve basic computer problems.

8. Ability to communicate and educate technical instructions to users regarding PC applications and/or server systems/functions.

9. Ability to maintain a professional attitude and appearance.

10. Ability to meet deadlines and complete assigned projects in a timely, efficient manner.

11. Must always maintain agency confidentiality. Demonstrate awareness, sensitivity and appreciation of Native American culture, traditions, customs, and socioeconomic needs.

EDUCATION AND EXPERIENCE:

1. High School Diploma or equivalent, associate degree preferred.

2. CompTIA or other industry recognized certifications are preferred.

3. At least one years’ experience working as a help desk technician or related position.

4. At least one year's experience supporting electronic health records or other clinical applications is preferred.

5. Possession of a valid California driver’s license and a clean driving record to allow for travel between facilities.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms, stoop, kneel or crouch; and talk and hear within normal range. The employee is frequently required to stand, walk, sit, climb, or balance and use taste and smell senses. The employee must regularly be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position is physically and emotionally challenging. There is a high degree of stress. Ability to deal with time constraints and emotional stress and exposure to body fluids and viruses are also essential functions of this job.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Feather River Tribal Health, Inc. is a drug and alcohol-free workplace. As a federally funded Tribal Health Program, FRTH must comply with Executive Order No. 12564 (Sept. 15, 1986)(51 F.R. 32889 (requiring a Drug Free Workplace) and the Drug Free Workplace Act of 1988 (U.S.C. 8101-8106). As such, FRTH does require drug testing at the time of hire and upon reasonable suspicion after hire. All FRTH employees are required to comply with FRTH’s drug free workplace policies and applicable federal laws as a condition of employment.

Job Type: Full-time

Pay: From $22.05 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Oroville, CA 95965: Relocate before starting work (Required)

Work Location: In person