Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
About the Company
GARSAN Solutions is a Minority/Veteran owned small business that specializes in providing personalized Management and Technology services for commercial, Federal and State Clients. Our people play key roles in developing and executing strategic and tactical solutions – who share the challenges and rewards of working for a small company. Our team of experts can tackle the toughest problem and solve it right—the first time!
The PLM Help Desk L1 Support will be responsible for help desk support for various digital programs. The position will be responsible to regularly interface with customers to identify users, roles, and ensure access to required environments. They will convert reported issues from email to ServiceNow and facilitates communication between Level 2 and the user community to ensure timely resolution. The PLM Help Desk L1 Support will:
Required minimum qualifications:
Desired qualifications:
GARSAN Solutions offers an attractive, flexible benefits package and outstanding growth opportunities. GARSAN is an equal opportunity employer.
Job Type: Full-time
Pay: $1.00 per hour
Benefits:
Schedule:
Work Location: In person
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