Help Desk Support Assistant jobs in Fayetteville, NC
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
Help Desk Customer Service and Support
- BRS
-
Liberty, NC
FULL_TIME
-
Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources' predictability, security, and reliability to meet business objectives by providing a wide array of professional services and products. Vista Global Solutions (VGS) is looking for a qualified Senior IT Customer Service and Support to support our contract at Womack Army Medical Center (WAMC), located on Fort Bragg, North Carolina, in Fayetteville, NC.
Job description
We’re seeking a Customer Service and Support Specialist with a working knowledge of the current desktop Microsoft Operating System and other software being utilized at the Defense Health Agency (DHA) or Government offices, to provide day-to-day management and support of the WAMC desktop computing environment.
Responsibilities and Duties:
- Participate in the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government.
- Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
- Install, configure, and troubleshoot common Network Protocols at WAMC, including, but not limited to, TCP/IP and wireless protocols.
- Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software.
- Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.
- Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.
- Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.
- Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies.
- Copy all stored data and files to the new equipment and verify that all data and files are present.
- Configure and connect any peripherals originally connected to the old equipment and verify that they are functional.
- Will, if necessary, wipe data and files from the old equipment AR 25-2 or disposal. The Government will furnish the software necessary to perform this task.
- Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division. .
- Will upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).
- Enter and update all information and solutions relevant to service requests and tasking using EMTS, and participate in the flow of information by documenting more complex solutions, or verbally apprising the IM leadership of less complex solutions.
- Follow Army Regulation (AR) 25-2 for purging data on equipment such as hard drives and other storage media.
- Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing.
- Provide computer systems security support functions.
- Setup and maintain Active Directory account restrictions and user rights.
- Ensure password controls and procedures are followed.
- Create user accounts, allocates drive space, and establish drive connections.
- Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.
- Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system.
- At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues.
- Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.
- Experienced in workstation maintenance and support.
- Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.
- Familiar with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting of mobile pagers and other remote communications devices.
- Ability to demonstrate high standards of customer support and produce high customer satisfaction.
- Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.
Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation. - Just Posted
Mid Help Desk Technician - Ft Bragg, NC
- Echo Analytics
-
Fayetteville, NC
FULL_TIME
- Requisition #: 1116/040102 Job Title: USSOCOM Consolidate Service Desk/Help Desk Technician Job Category: IT Location: Fayetteville, NC Travel Required: No Minimum Clearance: TS/SCI Quiet Professional...
- Just Posted
Front Desk Administrative Assistant
- Holly Springs Eye and Laser
-
Fayetteville, NC
PART_TIME
- PART TIME POSITION FOR THE FAYETTEVILLE LOCATION. Holly Springs Eye and Laser, a respected ophthalmic clinic, is currently seeking a dedicated and experienced Front Desk Administrative Assistant to jo...
- Just Posted
Front Desk Office Assistant
- HHS&S
-
Fayetteville, NC
PART_TIME
- ```Job Overview``` We are seeking a friendly and professional Front Desk assistant to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptio...
- 1 Month Ago
Family Readiness Support Assistant
- Goldbelt Glacier-Health Services, LLC
-
Fayetteville, NC
FULL_TIME
- Family Readiness Support Assistant Job Locations US-NC-Fayetteville ID 2024-13031 Category Coordinator Position Type Regular Full-Time Overview Accelerating the delivery of care and providing superior...
- 2 Days Ago
Medical Support Assistant (Advanced)
- US Veterans Health Administration
-
Fayetteville, NC
FULL_TIME
- Duties The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Assignments at this level ...
- 22 Days Ago
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0 Help Desk Support Assistant jobs found in Fayetteville, NC area
Occupational Therapist (OT) - Pediatric Clinic
- Healthpro Heritage, LLC
-
Fayetteville, NC
- Overview: HealthPRO Pediatrics seeks Pediatric Occupational Therapist for Outpatient Centers near Fort Liberty! Center-B...
- 4/24/2024 12:00:00 AM
Advanced Personnel Recovery Specialist - Fort Liberty, NC
- Serco North America
-
Fort Bragg, NC
- Position Description : Are you ready to take on the critical role to lead planning, preparation, and execution of person...
- 4/22/2024 12:00:00 AM
Retail Merchandising Specialist
- BDS Connected Solutions, LLC.
-
Fayetteville, NC
- At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
- 4/21/2024 12:00:00 AM
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER AMENDED
- Department Of The Treasury
-
Fayetteville, NC
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
- 4/21/2024 12:00:00 AM
Esthetician
- Massage Envy
-
Fayetteville, NC
- Overview: Where Better Careers Begin! Massage Envy FAYETTEVILLE - 2043 SKIBO RD, ST. 101, FAYETTEVILLE, NC 28314 Do you ...
- 4/21/2024 12:00:00 AM
Transportation Network Coordinator (Load Planner)
- C.R. England
-
Tar Heel, NC
- Job Description Job Description Now hiring a Transportation Network Coordinator based out of our Tar Heel, NC Dedicated ...
- 4/21/2024 12:00:00 AM
Patient Coordinator
- Riccobene Associates Family Dentistry
-
Benson, NC
- Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator in our Benson-McGees Office. Are yo...
- 4/20/2024 12:00:00 AM
DOL TAP Employment Travel Facilitator (Part-time) - North Carolina (Remote Office)
- Serco North America
-
Fayetteville, NC
- Position Description : JOIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from ...
- 4/20/2024 12:00:00 AM
About Fayetteville, North Carolina
Fayetteville (/ˈfeɪətˌvɪl/) is a city in Cumberland County, North Carolina, United States. It is the county seat of Cumberland County, and is best known as the home of Fort Bragg, a major U.S. Army installation northwest of the city.
Fayetteville has received the All-America City Award from the National Civic League three times. As of the 2010 census it had a population of 200,564, with an estimated population of 204,408 in 2013. It is the 6th-largest city in North Carolina. Fayetteville is in the Sandhills in the western part of the Coastal Plain region, on the Cape Fear River.
With an estima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$41,310 to $50,859
Fayetteville, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020