Help Desk Support Assistant jobs in Gainesville, FL

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support I
  • Cherokee-Federal
  • Gainesville, FL FULL_TIME
  • Help Desk Support I

     

    Help Desk Support I will answer and troubleshoot calls from local and remote staff and perform basic system administration of microcomputer operating systems.   

     

    Compensation & Benefits:

    Estimated Starting Salary Range for Help Desk Support I: negotiable

    Pay commensurate with experience.

    Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

     

    Help Desk Support I Responsibilities Include: 

    • Receives customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks.
    • Tests, integrates, and maintains project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment.
    • Maintains all hardware, software, and resource databases related to IT operations including:
      • Updates Asset Management database when hardware is received, moved, modified, or disposed of (Wetlands and Aquatic Research Center (WARC).
      • Operates resource-tracking software (print monitors, disk management, etc.).
      • Operates badging / access control system (WARC SOP No: 2012-001).
      • Updates licensing information in the appropriate Center tracking method as software is procured, installed, moved, or uninstalled.
    • Clears work areas of cardboard, packing, and other debris each day. Keeps work area clean and organized, utilizing existing labeled bins, computer status tags, and other identifiers as made available.
    • Contacts vendors to diagnose software problems or schedule equipment repairs under warranty.
    • Provides IT acquisition support to WARC staff consisting of specifying equipment and software configurations and pricing for purchase, ensuring compliance with all guidelines. 
    • Provides the client with Conference Room services, assisting customers with technical aspects of computer presentations, projection equipment, and video.
    • Provides customers with local and remote technical assistance in executing new and existing software and hardware.
    • Provides telecommunications services to include resetting voice mail passwords and cellular phone assistance.
    • Serves as liaison between DOI/USGS-provided IT Service Desk, enterprise services, and WARC Customers.
    • Installs and configures Windows, Mac, and Unix-based systems and software 
    • Installs and configures hardware and software on local microcomputer systems. 
    • Assists with DAR (Data at Rest), categorizing data according to DOI Standards, labeling storage areas and media, and encrypting laptops.
    • Follows all applicable Standard Operating Procedures, including 2019-004v04.1 WARC Ops Ticket Management, which details all steps required to properly manage IT help requests.
    • Performs other job-related duties as assigned.

     

    Help Desk Support I Experience, Education, Skills, Abilities requested: 

    • Some college level education preferred.  At least four years of experience in microcomputer maintenance and operation and two years’ experience in a networked environment.  A and similar certs are helpful, but not required. 
    • Ability to perform basic system administration of microcomputer operating systems (Windows, Linux, OS X). Windows is the large majority of our installations.
    • Ability to operate various resource tracking software (print monitors, disk management, etc.).
    • Ability to properly diagnose computer and peripheral hardware and software issues, including performing research via Internet searches, etc.
    • Good working knowledge of network protocols and operation (OSI model) to perform basic networking and telecommunications diagnostics.
    • Ability to obtain a USAccess from the USGS
    • Must pass pre-employment qualifications of Cherokee Federal

     

    Company Information:

    Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers.  The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.  CNSS is part of Cherokee Federal – a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com.

     

    List similar searchable job titles 

    • Technical Support Specialist
    • IT Support Technician
    • Service Desk Analyst
    • Desktop Support Technician
    • Help Desk Technician

     

    List Keywords 

    • Troubleshooting
    • Customer Service
    • Ticket Management
    • Software/Hardware Support
    • Incident Resolution

     

    Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

    #CherokeeFederal #LI-FT1

     

  • 1 Month Ago

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Help Desk Analyst II
  • Tower Hill Insurance Group
  • Gainesville, FL FULL_TIME
  • Description:Tower Hill Insurance Group has an exciting opportunity for a talented Help Desk Analyst II, who enjoys intellectual challenges and is seeking a rewarding career with a company that is expe...
  • 1 Month Ago

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Medical Assistant / MA
  • HealthCare Support
  • Ocala, FL FULL_TIME
  • Medical Assistant HealthCare Support is actively seeking a Medical Assistant to fill an opening with a primary care practice in Ocala. Daily Responsibilities for Medical Assistant : Assist providers i...
  • 23 Days Ago

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Medical assistant ma
  • HealthCare Support
  • Ocala, FL FULL_TIME
  • Medical Assistant HealthCare Support is actively seeking a Medical Assistant to fill an opening with a primary care practice in Ocala. Daily Responsibilities for Medical Assistant : Assist providers i...
  • 23 Days Ago

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Bilingual Medical Assistant / MA
  • HealthCare Support
  • Ocala, FL FULL_TIME
  • Bilingual Medical Assistant HealthCare Support is actively seeking a Bilingual Medical Assistant to fill an opening with a prestigious provider of Primary Care services in Ocala, FL. Daily Responsibil...
  • 3 Days Ago

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Travel Home Health Physical Therapy Assistant - $1,839 per week
  • Healthcare Support
  • Inverness, FL FULL_TIME
  • Healthcare Support is seeking a travel Home Health Physical Therapy Assistant for a travel job in Inverness, Florida.Job Description & RequirementsSpecialty: Physical Therapy AssistantDiscipline: Ther...
  • 17 Days Ago

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0 Help Desk Support Assistant jobs found in Gainesville, FL area

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PATIENT ADVOCATE
  • Palms Medical Group
  • Gainesville, FL
  • We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to resident...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • Palatka, FL
  • Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we ce...
  • 3/27/2024 12:00:00 AM

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Front Desk Receptionist
  • SIMEDHealth
  • Gainesville, FL
  • Job Description Job Description SIMEDHealth is currently looking for Full Time Front Desk Receptionists / Clinic Assista...
  • 3/27/2024 12:00:00 AM

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Director of Operations
  • Hilton University of Florida Conference Center
  • Gainesville, FL
  • About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospi...
  • 3/26/2024 12:00:00 AM

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Intake Receptionist
  • The Orthopaedic Institute
  • Gainesville, FL
  • Job Type Full-time Description JOB OVERVIEW: The Intake Receptionist role is responsible for greeting all patients and v...
  • 3/25/2024 12:00:00 AM

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Lead Mover
  • Santa Fe College
  • Gainesville, FL
  • Salary: $34,058.00 Annually Location : Northwest Campus, Gainesville Job Type: Full-Time Job Number: 24-0355 Division: P...
  • 3/25/2024 12:00:00 AM

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Police Officer
  • City of Gainesville, FL
  • Gainesville, FL
  • If you are an Internal City Employee, Retiree or Dependent/Survivor of a City Employee please apply internally via Caree...
  • 3/24/2024 12:00:00 AM

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Front office / medical assistant
  • north florida foot and ankle assoc.
  • Gainesville, FL
  • Job Description Job Description fax resume to (352)331-7756 or Email to anklefoot2@yahoo.com Scheduling Answer phones an...
  • 3/24/2024 12:00:00 AM

Gainesville is located at 29°39'55" North, 82°20'10" West (29.665245, −82.336097), which is roughly the same latitude as Houston, Texas. According to the United States Census Bureau, the city has a total area of 62.4 square miles (161.6 km2), of which 61.3 square miles (158.8 km2) is land and 1.1 square miles (2.8 km2) is water. The total area is 1.74% water. Gainesville's tree canopy is both dense and species rich, including broadleaf evergreens, conifers, and deciduous species; the city has been recognized by the National Arbor Day Foundation every year since 1982 as a "Tree City, USA". Gain...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$41,232 to $50,764
Gainesville, Florida area prices
were up 1.5% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020