Help Desk Support Assistant jobs in Grand Rapids, MI

Description

Comfort Research is looking for an IT Help Desk Support intern to join our team! This internship is a great opportunity to learn, grow, and work for an awesome organization. If you are pursuing a career in IT, looking to apply your technical knowledge, and enjoy helping others, this opportunity is for you!  

POSITION DETAILS

• This position is a paid internship, starting at $15/hour. 
• Part-time (30 hrs per week), seasonal employment.
• The anticipated length of this internship is 3 months, with potential to extend longer. 

HERE'S WHAT YOU'LL DO

• Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks and interactions with others.
• Receive, prioritize, document, and process IT Help Desk support tickets. 
• Apply technical knowledge to assist internal users with computer problems. 
• Coordinate investigations to resolve information system issues.  
• Conduct research to understand, explain and resolve technology issues.  
• Communicate updates to users that have been or may be affected by a problem. 
• Initiate onboarding procedures for new users into the system.  
• Ensure response times are quick and effective to appropriately resolve requests.  
• HAVE FUN!
• Other duties as assigned by leadership.

WHO WE ARE

Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We’ve listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, Bed, Bath & Beyond, and Amazon (to name a few). But that’s just the beginning. We’re on our way to realizing our dream of becoming the "Best Known Brand in Furniture” and we’re pretty excited about it.

As we’ve grown, we’ve continued to be recognized as a Great Place to Work—and we’ve remained committed to building a positive culture and creating dynamic, fun atmosphere. We believe in hard work and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All.

Requirements

•  Pursing an undergraduate degree in Computer Science, Information Technology or related field 
• Possess strong technical and organizational skills 
• Basic foundational computer science concepts 
• Excellent written and verbal communication skills in a professional environment 
• High level of integrity, accuracy, and dependability 
• Ability to handle confidential information with discretion 
• High proficiency in Microsoft Office suite (Word, Excel, Power Point, Outlook)