Help Desk Support Assistant jobs in Greenville, MS

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Store Support Clerk - Level 1 Help Desk
  • Corporate Office
  • Indianola, MS FULL_TIME
  • This is an internal search position. Applicants outside of the company, will not be considered for this position at this time.

    This position is responsible for working directly with Store Employees and assisting them by phone with questions regarding all store technology, store maintenance, Dashboard Advantage, Fuel, reporting and daily paperwork. This position also is an on-call position and will require the employee to answer calls after normal business hours and to go to stores after hours to repair or replace broken equipment. Other duties and responsibilities could be added as assigned by the Store Support Manager.

     Accept and record in appropriate software all Service Calls.
     Classify Service calls according to specified options
     Execute 1st attempt to solve the Service Call.
     Escalate the Service Call to the appropriate department when 1st Level Support resolution is not possible
     Track the progress of an owned Service Call during the entire lifecycle (from start to end) to ensure it is resolved.
     Escalate to appropriate management when service levels are not met.
     Demonstrate a “Customer Service Starts With Me” attitude to insure operations and store employees are supported at the highest level

    Minimum Position Qualifications
     A strong working knowledge of Microsoft Office Products
     Ability to take initiative and demonstrate ability to work both independently and as part of a cohesive team at store, area and corporate levels
     Strong communications skills including written and verbal
     Able to articulate and speak with a clear voice
     Diplomatic and must have interpersonal skills
     Team Player
     Able to understand and accept that Store Issues affect business and customer service and must be resolved quickly. Without Double Quick Stores and Customers there would not be a Store Support department.
     Superior attention to detail and accuracy
     Aptitude to learn how to replace hardware in a fast paced retail environment

    Desired Education/Job Experience
     Bachelor’s Degree preferred but not required
     Experienced with all Double Quick store technology including Palm POS, MWS Store, Auditor, Hand Held , CAO, Phone Cards, Money Orders and ATM’s
     Proficient in Microsoft Office
     A successful candidate will be self-motivated and will be able to thrive in a fast pace environment
  • 9 Days Ago
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Store Support Clerk - Level 1 Help Desk
  • Double Quick
  • Indianola, MS FULL_TIME
  • This is an internal search position. Applicants outside of the company, will not be considered for this position at this time. This position is responsible for working directly with Store Employees an...
  • 25 Days Ago
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Direct support professional
  • Help at Home
  • Isola, MS FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $200 hiring bonuses for all new Direct Support Professionals! Why should you join Help at Home? Flexible scheduling No experience required Am...
  • 22 Days Ago
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Community Support Specialist
  • Life Help
  • Lexington, MS FULL_TIME
  • Are you looking to be part of a diverse, clinical team devoted to helping people at their most vulnerable? Are you looking to be part of an organization that offers ongoing professional growth and dev...
  • 12 Days Ago
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Community Support Specialist
  • Life Help
  • Greenwood, MS FULL_TIME
  • Are you looking to be part of a diverse, clinical team devoted to helping people at their most vulnerable? Are you looking to be part of an organization that offers ongoing professional growth and dev...
  • 14 Days Ago
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Community Support Specialist
  • Life Help
  • Rolling Fork, MS FULL_TIME
  • Are you looking to be part of a diverse, clinical team devoted to helping people at their most vulnerable? Are you looking to be part of an organization that offers ongoing professional growth and dev...
  • 27 Days Ago
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0 Help Desk Support Assistant jobs found in Greenville, MS area

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Greenville, MS
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 4/24/2024 12:00:00 AM
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Greeter
  • Walmart
  • Greenville, MS
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative - Work From Home>
  • Healthon
  • Greenville, MS
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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FRONT DESK
  • Chawla Pointe LLC
  • Cleveland, MS
  • Job Description Job Description Responds to communications from guests, travel agents, and referral networks concerning ...
  • 4/23/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • TridentCare
  • Greenville, MS
  • [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k - As a Customer Service Re...
  • 4/23/2024 12:00:00 AM
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FT Call Center Representative - Work From Home>
  • Stout
  • Greenville, MS
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO...
  • 4/23/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Greenville, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM
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FT Customer Support Representative - Work From Home>
  • Vector
  • Greenville, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Cu...
  • 4/22/2024 12:00:00 AM
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About Greenville, Mississippi

Greenville is a city in, and the county seat of, Washington County, Mississippi, United States. The population was 34,400 at the 2010 census. It is located in the area of historic cotton plantations and culture known as the Mississippi Delta. Greenville is located on the eastern bank of Lake Ferguson, an oxbow lake left from an old channel of the Mississippi River. One floating casino is located on the lake near the downtown area known as the Trop Casino Greenville, with a second just west of the city near the Greenville Bridge known as Harlow's Casino Resort. Chicago Mill and Lumber Co. oper...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$40,401 to $49,740
Greenville, Mississippi area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020