Help Desk Support Assistant jobs in Hartford, CT

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help desk support
  • Creative Financial Staffing
  • Hartford, CT FULL_TIME
  • Help Desk Support (on-site) - Hartford, CT

    Why take an Help Desk Support role with this company?

    • Growing educational partner offering the chance to work with a great group of individuals
    • This position has the potential to expand and provide coverage to various teams and departments

    What would the Help Desk Support do?

    • Great opportunity to get the foot in the door and gain experience in professional business setting
    • Versatile group with hands-on exposure for someone looking to grow their skills in IT and Windows / Office 365 support
    • Varied work environment - will be hands on with equipment as well as supporting in an on-site as well as virtually

    What are the requirements for the Help Desk Support role?

    • Strong verbal and written communication skills and a passion to work in a collaborative environment
    • Experience using Windows and / or Office 365 equipment and able be the first line of contact for the organization
    • Familiar with Help Desk tickets, various hardware / software support, and ability to work on various projects as needed

    CFSMAR2024

    INMAR2024

    CBMAR2024

    LI-MH3

    Last updated : 2024-03-08

  • 15 Days Ago

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Help Desk
  • Encore Consulting Services
  • Hartford, CT FULL_TIME
  • Job DetailsHelp DeskHartford, CT6 months contractIn-person InterviewTraining period will be onsite. Once training is completed, this is a hybrid role - 3 days onsite and 2 days working from home. Desc...
  • 6 Days Ago

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Help Desk
  • Collabera LLC
  • Hartford, CT FULL_TIME
  • Job DetailsJob Description:Troubleshoots problems and provides or obtains a timely resolution.Answers calls related to PC and host applications, hardware capabilities and connectivity problems.Underst...
  • 7 Days Ago

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Help desk
  • Global Channel Management, Inc.
  • Windsor, CT FULL_TIME
  • Company DescriptionGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of e...
  • 12 Days Ago

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Help desk
  • Dahl Consulting
  • Hartford, CT FULL_TIME
  • Seeking a new job opportunity in the Hartford area? Don’t miss this role! Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to h...
  • 1 Month Ago

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Junior IT Support Specialist (Help Desk Level 1)
  • GalaxE.Solutions
  • Hartford, CT OTHER
  • What You Will Do Inventory Management: Maintain accurate records of all IT assets, including hardware and software inventory. Monitor stock levels and coordinate with procurement for timely replenishm...
  • 2 Months Ago

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0 Help Desk Support Assistant jobs found in Hartford, CT area

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IT/AV Help Desk / Customer Service Agent
  • Code Blue, LLC
  • Enfield, CT
  • Job Description Job Description Job description About Code Blue Code Blue is a full-service, enterprise technology integ...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Opportuni...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Flexible schedule H...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • New Britain, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Opportunity for advancement...
  • 3/27/2024 12:00:00 AM

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Client Service Representative Supervisor
  • VCA Animal Hospitals
  • East Longmeadow, MA
  • **VCA Shaker Road Animal Hospital** is growing, and we are searching for an experienced **Client Service Supervisor** to...
  • 3/27/2024 12:00:00 AM

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Administrative Assistant / Customer Service Rep
  • Acreage Holdings, Inc
  • South Windsor, CT
  • **Administrative Assistant / Customer Service Rep** at Acreage Holdings South Windsor, Connecticut, United States **Esse...
  • 3/24/2024 12:00:00 AM

Hartford is the capital city of Connecticut. It was the seat of Hartford County until Connecticut disbanded county government in 1960. The city is nicknamed the "Insurance Capital of the World", as it hosts many insurance company headquarters and is the region's major industry. It is the core city in the Greater Hartford area of Connecticut. Census estimates since the 2010 United States Census have indicated that Hartford is the fourth-largest city in Connecticut, behind the coastal cities of Bridgeport, New Haven, and Stamford. Hartford was founded in 1635 and is among the oldest cities in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$49,067 to $60,410
Hartford, Connecticut area prices
were up 1.7% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020