Help Desk Support Assistant jobs in Hialeah, FL

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help desk support specialist
  • Scheck Hillel Community School
  • North Miami, FL FULL_TIME
  • A large private school located in the Aventura, Florida area has openings for qualified Help Desk Level 2 Support Specialist.

    We are a nationally recognized college preparatory and community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1300 students in PKT through 12th grade.

    As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.

    The Help Desk Level 2 Support Specialist role is responsible for providing technical assistance in answering questions and resolving computer hardware / software problems in person, via telephone, or utilizing a remote support tool.

    This includes receiving, prioritizing, documenting, and actively resolving end user requests. This role will also work closely with internal and external support teams to quickly identify and bring resolution to critical business needs and incidents.

    The IT Help Desk team troubleshoots desktop PCs, laptops, scanners, printers, phones and a variety of commercial and proprietary software in a Windows, VMWare, and Mac OS environment.

    Including but not limited to creating, tracking, and closing trouble tickets using the help desk ticketing system. The selected candidate must ensure that all support calls, helpdesk tickets, and related procedures adhere to organizational values and guidelines.

    Other duties may be assigned by supervisor or designee.

    A successful candidate must have strong problem-solving skills, be able to think creatively and see assignments through, be dedicated and have a customer-centric approach, as well as a desire to learn and grow.

    Working knowledge required

    • Windows 10
    • Windows Server 2016 or newer
    • Active Directory
    • Office365
    • Excel
    • Networking and TCP / IP
    • Mac OSX Catalina and newer
    • Printers
    • SmartBoards
    • Chromebooks
    • Mosyle or other MDM

    Working Knowledge preferred

    • Linux
    • VMware
    • Python
    • PowerShell

    Preferred Certifications

    • Google IT Support Certification
    • Apple Certified Support Professional
    • Network
    • Security

    This onsite full time position includes a comprehensive compensation package with competitive salary, benefits, generous paid time off and holiday schedule, professional development, opportunity for growth, free lunch, and more.

    Last updated : 2024-03-07

  • 16 Days Ago

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Junior IT Help Desk
  • All Florida Paper
  • Medley, FL FULL_TIME
  • About All Florida PaperAll Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, incl...
  • Just Posted

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Help Desk Specialist
  • 3ME Consulting, Inc.
  • Hialeah, FL FULL_TIME
  • Job DescriptionOne of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to...
  • 10 Days Ago

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Information Technology Help Desk Specialist
  • City of Opa Locka
  • locka, FL FULL_TIME
  • SUMMARY Serve as the first point of contact for the organization’s users seeking technical assistance. Performs technical troubleshooting, use effective communication skills to collect pertinent infor...
  • 1 Day Ago

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Information Technology Help Desk Specialist
  • City of Opa Locka
  • Opa Locka, FL FULL_TIME
  • SUMMARY Serve as the first point of contact for the organization’s users seeking technical assistance. Performs technical troubleshooting, use effective communication skills to collect pertinent infor...
  • 15 Days Ago

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Desk support
  • ExecOnline
  • North Miami, FL FULL_TIME
  • Customer Service / Fully Remote - Anywhere in U.S. / $20 per hour / 10-20 hours per week / 401k / PTO / Medical, dental & vision - As a Support Desk Agent you'll : Enthusiastically support online part...
  • 17 Days Ago

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0 Help Desk Support Assistant jobs found in Hialeah, FL area

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IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Winn-Dixie Retail Stores
  • Hialeah, FL
  • Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we ce...
  • 3/28/2024 12:00:00 AM

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Assistant Service Manager
  • Pep Boys Inc
  • Hialeah, FL
  • **** **Assistant Service Manager** **Assistant Service Manager** **Requisition ID:** 113040 **Category:** Service Desk *...
  • 3/28/2024 12:00:00 AM

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Field Service Technician
  • HITEC Power Protection
  • Miami, FL
  • Hitec Power Protection Inc. is presently accepting applications for experienced Industrial Power Generation Service Tech...
  • 3/27/2024 12:00:00 AM

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Retirement Plan Consultant - Miami, FL
  • Corebridge Financial, Inc.
  • Miami, FL
  • Retirement Plan Consultant - Miami, FL page is loaded Retirement Plan Consultant - Miami, FL Apply locations FL-Miami ti...
  • 3/27/2024 12:00:00 AM

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Customer Support Technician
  • Car-Part.com
  • Hialeah, FL
  • Job Description Job Description Are you customer focused? Do you enjoy the challenge of providing IT support over-the-ph...
  • 3/26/2024 12:00:00 AM

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Bilingual Hotel Reservation Supervisor
  • Prestige Services Corp
  • Miami, FL
  • Prestige Services Corp - Overview: The Hotel Reservation Supervisor primarily supervises the reservation functions for t...
  • 3/26/2024 12:00:00 AM

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Computer Help Desk Support
  • Recruiter
  • Miami, FL
  • Job Description Job Description COMPUTER HELP DESK Our company is looking for a Computer Help Desk Representative to ass...
  • 3/25/2024 12:00:00 AM

Hialeah ( /ˌhaɪəˈliːə/) is a city in Miami-Dade County, Florida, United States. With the population of 239,673 at the 2018 United States Census, Hialeah is the sixth-largest city in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. It is located west-northwest of Miami, and is the only place in the county, other than Homestead, Florida, to have its own street grid numbered separately from the rest of the county (which is otherwise based on Miami Avenue at Flagler Street in downtown Miami, the county seat). Hialea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,774 to $53,894
Hialeah, Florida area prices
were up 2.9% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020