Help Desk Support Assistant jobs in High Point, NC
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Randolph Health
-
Asheboro, NC
FULL_TIME
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Acts as focal point through which the organization will route all system problems as they relate to computer hardware, software, and telecom. The Help Desk Coordinator is responsible (with input from users) for assigning the call priority and resolving as many calls as possible. The Help Desk Coordinator will assign the call to the appropriate resource and follow-through as necessary to assure the call is picked up and resolved expeditiously. The Help Desk Coordinator coordinates a variety of tasks based on interrelationships of various hardware systems, operating systems and software applications to ensure efficient resolution of issues as well as security and integrity of data. Requires an A.A.S. degree in information systems or business related field, five years related experience or a combination of education and experience. B.A. or B.S. preferred. Ability to demonstrate and apply knowledge on a variety of information systems operations. Must be able to maintain high levels of confidentiality, use tact and diplomacy in interacting with all customers and employees. To perform this job successfully, an individual must be able to perform each job specific standard satisfactorily.
- 10 Days Ago
- Wake Forest
-
High Point, NC
PART_TIME
- At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is...
- 1 Month Ago
- Healthcare Support
-
High Point, NC
FULL_TIME
- Healthcare Support is seeking a travel MRI Technologist for a travel job in High Point, North Carolina.Job Description & RequirementsSpecialty: MRI TechnologistDiscipline: Allied Health ProfessionalSt...
- 2 Months Ago
- Daimler Truck North America
-
High Point, NC
FULL_TIME
- Inside the RoleJob Description SummaryPerform physically demanding manufacturing duties including repetitive processes, moderate to heavy lifting, the use of machinery and following standardized work ...
- 15 Days Ago
- Courtyard by Marriott High Point
-
High Point, NC
FULL_TIME
- About Us:We are the Courtyard by Marriott located in High Point NCResponsibilities:As a Front desk agent, you will welcome and serve as a liaison to other departments at our hotel. Specifically, you w...
- 16 Days Ago
- Randolph Health
-
Asheboro, NC
FULL_TIME
- The receptionist will be responsible for greeting patients, accepting payment at time of service, answering telephones and scheduling appointments and data entry of patient demographics. High School D...
- 17 Days Ago
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0 Help Desk Support Assistant jobs found in High Point, NC area
- Joint Activities
-
Liberty, NC
- Summary About the Position: This position serves as the Customer Service Support Specialist for the Joint Activities Com...
- 4/23/2024 12:00:00 AM
- MyEyeDr
-
Reidsville, NC
- About the role See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an esse...
- 4/23/2024 12:00:00 AM
- Riccobene Associates Family Dentistry
-
Winston-Salem, NC
- Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator in our Winston Salem Office. Are yo...
- 4/22/2024 12:00:00 AM
- CRG
-
Archdale, NC
- Helpdesk Support Technician Duration: Contract to Hire Location: Archdale, NC (onsite role) Pay: $20-22/hour (DOE) Work ...
- 4/22/2024 12:00:00 AM
- Medquest Associates
-
Winston Salem, NC
- Position Purpose (Mission) In this position, you will serve as the initial point of contact with patients, referring phy...
- 4/21/2024 12:00:00 AM
- Grease Monkey
-
Greensboro, NC
- Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more...
- 4/21/2024 12:00:00 AM
- Riccobene Associates Family Dentistry
-
Winston Salem, NC
- Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator in our Winston Salem Office. Are yo...
- 4/21/2024 12:00:00 AM
- Crg
-
High Point, NC
- Helpdesk Support Technician Duration: Contract to Hire Location: Archdale, NC (onsite role) Pay: $20-22/hour (DOE) Work ...
- 4/21/2024 12:00:00 AM
About High Point, North Carolina
were up 1.5% from a year ago