Help Desk Support Assistant jobs in Longview, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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IT Help Desk Technician
  • Heartland Security Insurance Group
  • Tyler, TX FULL_TIME
  • About Us
    At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.
     
    Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way.  Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.
     
    At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.
     
    IT Help Desk Technician
    Starting Pay: $35,000

    Primary Responsibility

    Assist and support the IT Department with desktop support and customer service. Provide fast and useful technical assistance on computer systems such as VoIP systems, servers, storage, networks, peripherals, and desktops. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution

     
    Essential Functions & Responsibilities
    • Assist with desktop support
    • Assist with special projects as needed.
    • Provide excellent customer service in a timely manner.
    • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determine the best solution based on the issue and details provided by customers.
    • Walk the customer through the problem-solving process.
    • Direct unresolved issues to the next level of support personnel
    • Provide accurate information on IT products or services.
    • Record events and problems and their resolution in logs
    • Follow-up and update customer status and information
    • Pass on any feedback or suggestions from customers to the appropriate internal team.
    • Identify and suggest possible improvements to procedures.
    • Deploy client technologies (PCs, laptops, printers, peripherals, telephony devices, mobile devices, etc.) and provide support to new users.
    • Assist staff with incidents or issues affecting the ability to use the client technologies.
    • Maintain hardware inventory.
    • Administer ticketing system to input and track incidents.
    • Train users on client technologies and help them resolve system issues
    • Keep abreast of current developments and trends in area of expertise.
    • Utilize company change management process to document decommissioning or implementation of desktops and laptops.
    • Create and maintain processes and procedures related to area of responsibility.
    Additional Functions & Responsibilities
    • Other duties as assigned
    Required Qualifications
    • High school diploma or equivalent.
    • At least 1 year of IT Help Desk experience or similar.
    • Pursuing an associate's degree.
    • A general knowledge of computer operations, desktop support, networking, and troubleshooting.

  • 30 Days Ago
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Travel Certified Occupational Therapy Assistant - $1,640 per week
  • Healthcare Support
  • Paris, TX FULL_TIME
  • Healthcare Support is seeking a travel Certified Occupational Therapy Assistant for a travel job in Paris, Texas.Job Description & RequirementsSpecialty: Certified Occupational Therapy AssistantDiscip...
  • 1 Month Ago
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Front Desk/HR Assistant (FT)
  • RPMStaffing Professionals
  • Paris, TX FULL_TIME
  • RPM is a regional staffing and employment company and we are seeking an experienced HR Assistant/Front Desk Coordinator to work in our Paris, TX office!We provide a fun, family-like atmosphere and wou...
  • 9 Days Ago
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Department Support Assistant
  • St Luke's Health - Memorial - Lufkin
  • LUFKIN, TX OTHER
  • OverviewSt. Luke’s Health-Memorial paves the way for quality innovative health care in East Texas and provides more than a quarter of a million patient services each year. With hospitals in Lufkin Liv...
  • 19 Days Ago
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General Help
  • Bodacious Bar-B-Q
  • Sulphur, TX FULL_TIME
  • Bodacious Bar B Q in Sulphur Springs, TX is looking for a cashier and general help to join our 25 person strong team. We are located on 1228 South Broadway. Our ideal candidate is a self-starter, punc...
  • 10 Days Ago
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Travel Nurse RN - Oncology - $2,386 per week
  • Healthcare Support
  • Paris, TX FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Oncology for a travel nursing job in Paris, Texas.Job Description & RequirementsSpecialty: OncologyDiscipline: RNStart Date: 03/04/2024Duration: 13 week...
  • 15 Days Ago
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0 Help Desk Support Assistant jobs found in Longview, TX area

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General Manager(06438) - 5371 S. Broadway
  • Domino's Franchise
  • Tyler, TX
  • Job Description Job Description Job DescriptionJOB REQUIREMENTS AND DUTIES You are responsible for everything that happe...
  • 4/24/2024 12:00:00 AM
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Application System Analyst Senior - Community Connect Ambulatory
  • Christus Health
  • Longview, TX
  • Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
  • 4/23/2024 12:00:00 AM
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Weekend House Manager Floater
  • BCFS Health and Human Services
  • Tyler, TX
  • It's a great feeling to work for a company that does so much good for others around the world! Education: High School Di...
  • 4/23/2024 12:00:00 AM
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Front Desk Check-In
  • Eyecaretyler
  • Tyler, TX
  • **Front Desk Check-In** at EyeCare Associates of East Texas Tyler, TX POSITION: Front Desk Check-In REPORTS TO: Front Of...
  • 4/22/2024 12:00:00 AM
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IT Tech Support Specialist I - Tyler
  • Southside Bank Fraud Prevention
  • Tyler, TX
  • ** IT Tech Support Specialist I - Tyler** **Job Category****:** 2A - Computer Support Specialists **Requisition Number**...
  • 4/22/2024 12:00:00 AM
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Armed Security Officer
  • Whitehawk Worldwide
  • Longview, TX
  • Job Description Job Description Level III Armed Officers Needed in Marshall Texas, applicants must have current and vali...
  • 4/21/2024 12:00:00 AM
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Field Services Technician I
  • Christus Health
  • Longview, TX
  • Description Summary: The Field Services Technician is responsible for the day-to-day operational support of the end user...
  • 4/21/2024 12:00:00 AM
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Retail Merchandising Specialist
  • BDS Connected Solutions, LLC.
  • Longview, TX
  • At a Glance: $$$ Earn weekly pay at BDS! $$$ If you enjoy completing independent projects, are interested in collaborati...
  • 4/21/2024 12:00:00 AM
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About Longview, Texas

Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$41,492 to $51,083
Longview, Texas area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020