Help Desk Support Assistant jobs in Massachusetts

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Support Help Desk
  • American business solutions inc
  • Marlborough, MA CONTRACTOR
  • Hello

    This is Sheetal from ABSI , Urgently looking for Help Desk representative at Marlborough MA Location

    POSITION : HELP DESK REPRESENTAVIE

    LOCATION : Marlborough MA

    LOCATION : ONSITE

    JOB OPPORTUNITY Job DescriptionEngagement TypeContractShort DescriptionStrong Customer Service and Communications skills a must for this Help Desk position. This position does not require an IT background. This role is NOT responsible for general hardware or software technical support , but candidate must be tech savvy.Complete Description[BILLING CATEGORY IS DPH-HPL-ADMIN]

    The specialist will:

    • guide customers through proper use of the vendor-managed licensing application(s)
    • triage, troubleshoot, resolve, and escalate issues as necessary
    • create and track help desk tickets
    • provide high-level answers to general BHPL licensing process questions
    • handle help desk phone calls and respond to email requests

    Key Responsibilities

    • Provide basic help desk customer support, as listed below, to assist licensees using new BHPL

    eLicensing application to apply for / renew health profession licenses

    • Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)
    • Utilize internal ticketing system
    • Communicate, and enforce system standards as necessary
    • Simulate and troubleshoot user problems
    • Train other state staff in operation of the Help Desk as needed
    • Ensure Help Desk phone is not left unattended
    • Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
    • Participate in daily team standup
    • Perform other duties related to HPL eLicensing helpdesk.

    Sheetal Agarwal

    American Business Solutions Inc.

    8850 Whitney Drive
    Lewis Center, OH 43035

    Cell : 614-541-3190Work : 614-888-2227 Ext. 4692

    Fax: 888-699-8866
    Mail to: sheetal@absiusa.com

    Website: http://www.absi-usa.com

    Job Type: Contract

    Schedule:

    • 8 hour shift

    Work Location: In person

  • 20 Days Ago

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Help desk support
  • The Computer Merchant, LTD.
  • Boston, MA FULL_TIME
  • JOB TITLE : Help Desk Support JOB LOCATION : Boston, MA WAGE RANGE* : $40hr to $43.47hr (based on 37.5 hour work week) JOB NUMBER : ITS77 EHS FY24 HELP DESK - 400 - DPH REQUIRED EXPERIENCE : 3 years o...
  • 21 Days Ago

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Help Desk Support Specialist
  • Bamsi
  • Brockton, MA OTHER
  • Overview General Statement of Duties This position will start in the office but will eventually be a Hybrid position. Work as part of the information technology team providing top-notch customer servi...
  • 23 Days Ago

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Help Desk Support Engineer
  • Motion Recruitment Partners, LLC
  • Billerica, MA FULL_TIME
  • Job DetailsA well known and reputable educational company based in Billerica, MA currently hiring for a Help Desk Support Engineer to help support end users for a 6-month project. You will be working ...
  • Just Posted

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Help Desk Support
  • Pixelated Tech
  • Lunenburg, MA PART_TIME
  • Looking to take your IT career on a better path? Join our Team! Duties & Responsibilities: REQUIRED - Candidate must be located in MA or NH, USA as this is an onsite position (Do NOT apply if this doe...
  • 10 Days Ago

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Help Desk Support Technician
  • BRIOHEALTH SOLUTIONS INC
  • Boston, MA FULL_TIME
  • BrioHealth Solutions Inc., Inc. is seeking a motivated and customer-oriented IT Helpdesk Support technician to join our team. The IT Helpdesk Support technician will be responsible for providing techn...
  • 12 Days Ago

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

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Customer Service Desk Officer
  • DLL Group
  • ** Our organisation** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/28/2024 12:00:00 AM

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Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/26/2024 12:00:00 AM

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Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/26/2024 12:00:00 AM

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Help Desk Representative
  • J Townsend Personnal, Inc. JTP Temp, Inc.
  • Mobile, AL
  • Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
  • 3/25/2024 12:00:00 AM

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Help Desk Representative
  • The Jacobson Group
  • Whitehouse Station, NJ
  • Job Description Job Description Job Schedule-First 2 weeks of training will be 40 hours/week on site. After training, it...
  • 3/25/2024 12:00:00 AM

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Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/24/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$49,316 to $60,717

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020