Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Celebrating our 80th year, Martin Engineering is a privately owned global manufacturing company located in Neponset, IL. A leader in our industry, we believe it is our people who are responsible for our SUCCESS. Our culture is unique; we want our employees to arrive to work happy and leave for the day feeling that same way. We are united, we know we are better together. We strive to deliver superior service to all of our customers, both internal and external. If you share our values, please continue reading to find out what we are looking for in an IT Help Desk Support Specialist.
Job Summary:
The IT Help Desk Support Specialist provides support and maintenance for all computer software, hardware, and systems to maximize the efficiency and utilization of the systems and users. This role serves in an internal customer service capacity to all employees for resolution of computer, printer, telephone, email, and internet problems and questions. This position is located at our Neponset facility.
Responsibilities & Duties:
Qualifications:
Benefits and Perks - just to name a few..............
Medical
Dental
Vision
Prescription
Flexible Spending
Dependent Care Reimbursement
Company Paid Life Insurance
Company Paid Short-term & Long-term Disability
401k - with less than 30 day enrollment, no vesting schedule, & generous company match!
Onsite Medical Clinic free of charge to employees & dependents enrolled in our healthcare plan.
Onsite Cafe'
Onsite Fitness Center
Generous vacation package
Tuition reimbursement
Martin Annual Rewards Program (bonus opportunity)
Casual dress policy
And much much more..............
Want to know more about who we are? Check us out at www.martin-eng.com.
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