Help Desk Support Assistant jobs in New Britain, CT

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change):
    Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30p

    Who We Are:

    We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For:

    Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

    This position entails:
    • Resolving support issues to decrease downtime for customers.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non-shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player (communicating well with w/coworkers & managers).
    • Enhancing business, verbal, and written skills.

    Requirements:
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
    • Must also type at least 30 WPM.
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification.
    • A drug test will be required.
    Reports to: Team Lead.

    Company Benefits:
    • Vacation and Sick benefits start accruing on 1st day of training.
    • Nine paid holidays (with or without Personal days).
    • $270 toward employee’s monthly medical premium paid by the company.
    • $10K life insurance and Short-term disability paid by the company.
    • Dental, Long-term disability, and additional Voluntary Term Life insurance available.

    Only those candidates selected for an interview will be contacted.
  • 9 Days Ago
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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 23 Days Ago
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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 15 Days Ago
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Bilingual Spanish Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd shift Wed-Sat 11p-9:30a...
  • 20 Days Ago
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Help Desk Support
  • RGBSI
  • Rocky Hill, CT FULL_TIME
  • Job Location: One Henkel Way, Rocky Hill, CT 06067 Position Type: contract( 8 months) with possible extension Pay rate $29/hr on w2 with Benefits Hybrid -With one day in the Rocky Hill office per week...
  • 2 Days Ago
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Technical Help Desk Support
  • RGBSI
  • Rocky Hill, CT FULL_TIME
  • Job Location: One Henkel Way, Rocky Hill, CT 06067 Position Type: contract( 8 months) with possible extension Pay rate $29/hr on w2 with Benefits Hybrid -With one day in the Rocky Hill office per week...
  • 2 Days Ago
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0 Help Desk Support Assistant jobs found in New Britain, CT area

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Customer Care Specialist
  • Crum & Forster
  • Glastonbury, CT
  • Crum & Forster Company Overview: Since 2000, Crum & Forsters Accident & Health division (A&H) has offered a diverse port...
  • 4/18/2024 12:00:00 AM
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Customer Service Representative
  • Colchester Veterinary Hospital
  • Colchester, CT
  • Description Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is abl...
  • 4/18/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • New Britain, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Opportunity for advancement...
  • 4/16/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Flexible schedule H...
  • 4/16/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 4/16/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Opportuni...
  • 4/16/2024 12:00:00 AM
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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Bloomfield, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 4/16/2024 12:00:00 AM
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Regional Transaction Coordinator
  • William Raveis Real Estate
  • Cheshire, CT
  • Job Description Job Description William Raveis Real Estate, Mortgage & Insurance (WRRE) is the #1 family-owned real esta...
  • 4/16/2024 12:00:00 AM
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About New Britain, Connecticut

New Britain is a city in Hartford County, Connecticut, United States. It is located approximately 9 miles (14 km) southwest of Hartford. According to 2010 Census, the population of the city is 73,206. Among the southernmost of the communities encompassed within the Hartford-Springfield Knowledge Corridor metropolitan region, New Britain is home to Central Connecticut State University and Charter Oak State College. The city's official nickname is the "Hardware City" because of its history as a manufacturing center and as the headquarters of Stanley Black & Decker. Because of its large Polish p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$48,627 to $59,867
New Britain, Connecticut area prices
were up 1.7% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020