Help Desk Support Assistant jobs in Norwich, CT

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Information Desk Assistant
  • Town of Mansfield
  • Mansfield, CT FULL_TIME
    • JobID: 732

      Position Type:
      Mansfield Library
      Date Posted:
      12/19/2023
      Location:
      Mansfield Public Library
      Closing Date:
      Open Until Filled

      TOWN OF MANSFIELD
      Position Announcement
      Information Desk Attendant – Part-Time
      The Opportunity
      The Town of Mansfield (www.mansfieldct.gov) is hiring a part-time Information Desk Attendant at the Library Express branch in the Nash Zimmer Transportation Center. This position is scheduled to work 16 hours per week. The hours for this position are currently: Wednesdays and Fridays 9am – 1pm, Thursdays 1pm – 5pm, and Saturdays 10am – 2pm. Hours may vary, but availability for Saturdays is a must.

      The Information Desk Attendant must have an interest in working with the public and the ability to work independently, following oral and written directions. Basic computer skills as well as the ability to organize materials numerically and alphabetically are required.

      The Information Desk Attendant duties include:
      • Providing general information to the public;
      • Performing library circulation functions and associated duties in the operation of the Transportation Center Other duties as assigned;
      • Shelving and shifting library materials to maintain proper order and spacing of the collections.

      The successful candidate must have the ability to meet the physical demands required of the position, including: pushing loaded library carts, carrying up to 40 pounds, and bending/reaching frequently. Applicants must be customer focused and be 18 years of age.

      About Us
      The Mansfield Library provides guidance and access to the materials and information which enhance and enrich the lives of people of all ages. The Mansfield Library Express is a library branch at the Nash-Zimmer Transportation Center located in Downtown Storrs. It’s a quick and convenient place to return items borrowed from the library and pick up items that have requested. The Library Express has a small collection of DVDs, magazines and books to browse. The Nash-Zimmer Transportation Center is the Town of Mansfield's transportation hub where residents & visitors can catch a bus, store their bike, park their car, visit attractions, and more.

      Mansfield, with a population of approximately 26,000, is located in the Northeastern portion of the state, better known as Connecticut’s Last Green Valley National Heritage Corridor. Home to the University of Connecticut, Mansfield offers the unique blend of urban (Downtown Storrs - www.mansfieldmdp.org), suburban, and rural living in a university setting. Mansfield has a variety of cultural and educational offerings, as well as an abundance of natural resources ideal for activities such as hiking, cycling, and kayaking. Mansfield is a Council-Manager form of government, with the Town Manager serving as the Chief Executive Officer responsible for overseeing the day-to-day operations of the Town.

      Work Schedule
      The selected candidate will be scheduled for up to 16 hours per week. The work location is the Library Express branch at the Nash Zimmer Transportation Center, 23 Royce Circle, Mansfield, CT 06268.

      Compensation
      Hourly rate is $15.69/hr beginning January 1, 2024.This position is part-time with no benefits.

      Minimum Training and Experience
      High School diploma or GED required. This position requires a varied work schedule including weekends.

      How to Apply
      Interested applicants can apply at https://www.mansfieldct.gov/353/Job-Opportunities. The preferred candidates will be subject to a background check. The position will remain open until filled.

      The Town of Mansfield is proud to be an Equal Opportunity Employer and Provider with a deep commitment to promoting diversity, equity, inclusion and welcoming in its workforce. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the Town when necessary.
      Attachment(s):
      • Library Information Desk Attendant.pdf

      Email To A Friend
      Print Version

  • 10 Days Ago

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Local Contract Nurse Practitioner - Family Practice - COVID19 - $60-85 per hour
  • Healthcare Support
  • Norwich, CT FULL_TIME
  • Healthcare Support is seeking a Nurse Practitioner Family Practice for a local contract job in Norwich, Connecticut.Job Description & RequirementsSpecialty: Family PracticeDiscipline: Nurse Practition...
  • 1 Month Ago

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Seasonal farm market help
  • Quonnie Farms LLC
  • Charlestown, RI FULL_TIME
  • About usQuonnie Farms is a farm market in Charlestown, RI. Catering to locals and tourist to provide great baked goods, grocery and produce.We're looking for seasonal help in our farm market- cashiers...
  • Just Posted

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Store/ Office Help
  • B&M Landscaping
  • Stonington, CT FULL_TIME
  • Seeking Help for Greenhouse/ Store, as well as office help. Greenhouse duties will be ordering plants from nurseries, watering plants, and assisting customer with purchases. Office help will be assist...
  • 4 Days Ago

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Looking for help old
  • Wyndy.com, Inc.
  • Windham, CT FULL_TIME
  • Previous experience with infants preferred. Reliable transportation required. Flexible availability needed. Must have a nurturing and patient nature. CPR and First Aid certification a plus. Must pass ...
  • 27 Days Ago

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General Help PT 2nd Shift
  • Northeast Foods
  • Dayville, CT FULL_TIME
  • POSITION: General Help PT 2nd Shift DEPARTMENT: Production LOCATION: REPORTS TO: Production Manager, Supervisor or Lead STATUS: Non- Exempt Union Role & Responsibilities · Follow all standards and gen...
  • 8 Days Ago

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0 Help Desk Support Assistant jobs found in Norwich, CT area

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Customer Service Representative
  • Apple Bank
  • East Hampton, NY
  • ** Position Description** **Customer Service Representative** Location **Long Island, NY - East Hampton** Job Code **267...
  • 3/29/2024 12:00:00 AM

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Administrative Assistant / Customer Service Rep
  • Acreage Holdings, Inc
  • South Windsor, CT
  • **Administrative Assistant / Customer Service Rep** at Acreage Holdings South Windsor, Connecticut, United States **Esse...
  • 3/29/2024 12:00:00 AM

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Front Office Shift Manager
  • Foxwoods Resort Casino
  • Mashantucket, CT
  • Under the supervision of the Front Office Manager, the incumbent assists with daily front office activities and provides...
  • 3/29/2024 12:00:00 AM

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Patient Service Representative
  • Thundermist Health Center
  • Wakefield, RI
  • Job Description Job Description General Responsibilities: Takes complete and accurate messages, schedules appointments, ...
  • 3/28/2024 12:00:00 AM

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Service Delivery Manager
  • Infinium IT Limited
  • Preston, CT
  • Operations **Service Delivery Manager** Preston (PR4 0HF) / Home-Working Service Delivery Manager Preston | Job ID: 2104...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Benefits: 401(k) matching Bonus based on performance Company parties Flexible schedule H...
  • 3/27/2024 12:00:00 AM

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Customer Service Specialist & Dance Instructor
  • LETS DANCE LLC
  • Glastonbury, CT
  • Job Description Job Description Share your passion of working with people. Teaching social skills and confidence through...
  • 3/27/2024 12:00:00 AM

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Operations Assistant
  • InBloom Autism Services
  • Norwich, CT
  • InBloom Autism Services has created an inviting and engaging, play-based environment for children with Autism Spectrum D...
  • 3/26/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$48,410 to $59,601
Norwich, Connecticut area prices
were up 1.7% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020