Help Desk Support Assistant jobs in Nevada

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Bilingual Customer Support | Internet Help Desk
  • LV.Net
  • Las Vegas, NV FULL_TIME
  • Internet Customer Support Help Desk Representative (Bilingual)

    Company: LV.Net

    Location: 2595 Fremont St., Las Vegas, Nevada 89104

    About Us:
    LV.Net is a dynamic and innovative provider of Wireless Internet. We pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment where employees can thrive.

    Job Description:
    As an Internet Customer Support Help Desk Representative, you will be at the forefront of our commitment to providing outstanding customer service. You will interact with customers by email and phone to resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction.

    Key Responsibilities:

    • Respond promptly and professionally to customer inquiries
    • Provide technical support and troubleshooting assistance for internet-related issues, including connectivity problems, account setup, and software and hardware configurations.
    • Identify and escalate complex issues to the appropriate teammember for resolution.
    • Educate customers on product features, services, and best practices to enhance their overall experience.
    • Maintain accurate records of customer interactions and resolutions in our CRM system.
    • Collaborate with cross-functional teams to improve processes and drive continuous improvement in customer support operations.

    Requirements:

    • Fluent in English and Spanish
    • Proven experience in a customer support or help desk role, preferably in an internet service provider or related industry.
    • Excellent communication skills, both written and verbal, with a strong customer service orientation.
    • Technical aptitude and ability to troubleshoot basic internet connectivity issues.
    • Strong problem-solving skills and ability to adapt to changing priorities in a fast-paced environment.
    • Attention to detail and commitment to providing high-quality support to customers.

    Benefits:

    • Health Insurance
    • 401(k)
    • FREE LVAC Gym Membership
    • FREE LV.Net Internet
    • Paid Time Off (PTO)
    • Paid Holidays
    • Employee Perks
    • Friendly and inclusive work environment
    • Flexible work schedule options
    • Opportunities for career growth and professional development

    If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want to hear from you! Join our team and be part of our mission to provide best-in-class internet customer support.

    How to Apply:
    Please send your resume to kamolat@lv.net. In your cover letter, tell us why you're the perfect fit for this role and how your experience aligns with our company values. We look forward to hearing from you!

    Job Type: Full-time

    Pay: Up to $20.00 per hour

    Benefits:

    • 401(k)
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Professional development assistance

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Evening shift
    • Night shift
    • Overnight shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Las Vegas, NV 89104: Relocate before starting work (Required)

    Work Location: In person

  • 11 Days Ago

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Help Desk Technician
  • Nevada Donor Network, Inc.
  • NV, NV FULL_TIME
  • The IT Help Desk supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by providing technical assistance to computer users, answering questions and resolving computer problems for...
  • 14 Days Ago

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Help Desk Technician
  • Boulder City Hospital
  • Boulder, NV FULL_TIME
  • GENERAL PURPOSE: Under the supervision and direction of the Boulder City IT System/Security Manager, The Information System Technician will support the IT initiatives in the hospital and its affiliate...
  • 1 Day Ago

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IT Help Desk II
  • Tuknik Government Services
  • Las Vegas, NV FULL_TIME
  • TGS Job ID 2465054 Tuknik Government Services, a Koniag Government Services company, is seeking an IT Help Desk II with a Public Trust Clearance to support TGS and our government customer in Las Vegas...
  • 8 Days Ago

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Senior Help Desk Analyst
  • Credit Acceptance
  • Henderson, NV FULL_TIME
  • Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a ...
  • 1 Month Ago

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IT Help Desk
  • Swickard Shared Services
  • Las Vegas, NV FULL_TIME
  • DescriptionWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe ...
  • 21 Days Ago

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/18/2024 12:00:00 AM

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Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/16/2024 12:00:00 AM

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Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/16/2024 12:00:00 AM

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Technical Help Desk Professional
  • General Dynamics Information Technology
  • Beltsville, MD
  • We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it y...
  • 3/15/2024 12:00:00 AM

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Technical Help Desk Professional
  • General Dynamics Information Technology
  • Washington, DC
  • We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it y...
  • 3/15/2024 12:00:00 AM

A
Help Desk Agent
  • Adecco USA
  • Glen Allen, VA
  • Adecco is currently assisting a local client in their search to fill an experienced Help Desk Agent position. Type: 40hr...
  • 3/15/2024 12:00:00 AM

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IT Help Desk Agent
  • IMS People
  • Portsmouth, NH
  • Job Description Job Description Days/Hours: Hybrid model - 2 flexible days in office, 3 days remote per week. Days/hours...
  • 3/15/2024 12:00:00 AM

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/14/2024 12:00:00 AM

Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin. Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$45,804 to $56,393

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020