Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Our team needs additional members to join our family.
Currently, we are looking for hires to join our communications and fulfillment dept.
The job entails making sure our orders are successfully handled in a timely fashion by means of uploading, shipping and communicating with our exchanges that we do business with.
This is a full time 40 hours a week job. Note that Saturday is required. We do pay for training and training usually takes 4-6 weeks. There is a 6 month probationary period after hire. 18 paid days-off a year once prohibition period ends. Paid days-off renew 12 months after probationary period ends.
Shift schedule is 2pm-10pm; Saturdays required. The shift days are Tuesday, Wednesday, Thursday, Friday, and Saturday.
No previous experience in the field is required.
Responsibilities include but not limited to;
Please respond with your email on your resume as well as days/hours that work for an in person interview.
If you do not plan on showing up for the interview please do not apply for this job, we will not give a second opportunity to show up for an interview.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Schedule:
Education:
Work Location: In person
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