Help Desk Support Assistant jobs in Phoenix, AZ

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Help Desk Support Specialist
  • CRS Temporary Housing
  • Phoenix, AZ FULL_TIME
  • Help Desk Support Specialist

    Job Location: Corporate Headquarters
    10851 N. Black Canyon Hwy # 700, Phoenix, AZ  85029.

    Position Type: Full Time

    Job Category: Information Technology

    This position will provide Helpdesk support via telephone, e-mail, instant messaging and in-person for all departments. This position requires using computer and office equipment, sitting or standing, and moving furniture and equipment when requested. Casual dress code. The Pay rate $20-$22/HR, depending on experience. 

    Full-time hours Monday through Friday - Day Shift.

    Duties/Responsibilities:
    • Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
    • Identifies, researches, resolves, or escalates technical problems.
    • Create useful and easy to follow knowledge-based articles.
    • Installs, configures, and maintains desktop, laptop hardware and software.
    • Maintain inventory of office equipment.
    • Assist with office moves, and new computer set ups.
    • Observe, review, and document department processes to improve and streamline.
    • Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
    • Performs other duties as necessary or assigned.

    Qualifications:
    • Ability to research solutions to problems, gather information, and make recommendations.
    • Excellent written and verbal communication skills.
    • Strong problem-solving skills with a proactive and innovative focus.
    • Must demonstrate accuracy, attention to detail, and excellent organization skills.
    • Strong ability to multitask. Sense of urgency and deadline oriented.
    • Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)

    Education and/or Experience:
    • High School Diploma or equivalent required.
    • A Certified preferred.
    • Typing speed 50 wpm or higher preferred.
    • Stable work history with excellent attendance.
    • College coursework preferred.
    • Atlassian Service Desk and JIRA issues tracking experience.

    Physical Requirements:
    • Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
    • Ability to lift 25 pounds and move equipment and furniture.
    • Ability to bend and craw under desks.
  • 1 Month Ago
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IT Support / Help Desk
  • PK Tech
  • Phoenix, AZ FULL_TIME
  • BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30 minutes of 7th St and Camelback in Phoenix. 2) Your resume reflects a person trying to make a career out o...
  • 23 Days Ago
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IT Help Desk Support Specialist
  • Test
  • Phoenix, AZ FULL_TIME
  • At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of pa...
  • 30 Days Ago
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H
IT Help Desk
  • Hercules Industries, Inc
  • Phoenix, AZ FULL_TIME
  • The Support Desk Technician is responsible for providing corporate end-users with a single point of contact for all technology-related requests for support, service and computer training. The role is ...
  • 10 Days Ago
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Jr Help Desk Technician
  • Breeze Unlimited
  • Phoenix, AZ FULL_TIME
  • SIMPLIFYIT is Hiring! SimplifyIT is looking for an entry-level Jr. Help Desk Technician to join the team! This is an opportunity to get in on the ground floor and grow with the company. Become a part ...
  • 11 Days Ago
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S
Help Desk Technician
  • SET Solutions
  • Phoenix, AZ CONTRACTOR
  • Set Solutions are seeking a motivated Help Desk Technician to join a client of ours on a 6 month contract basis with potential conversion. The ideal candidate will have 1-3 years of experience in prov...
  • 13 Days Ago
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0 Help Desk Support Assistant jobs found in Phoenix, AZ area

8
Client Relations Specialist (Receptionist) (Cave Creek: Dove Valley Animal Hospital)
  • 8096 ARIZONA VETERINARY MEDICINE P.C
  • Phoenix, AZ
  • Job Description Job Description Job Summary: The Client Relationship Specialist works in the front lobby and provides th...
  • 4/17/2024 12:00:00 AM
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Remote Senior SAP SD Urgent
  • tekHouse
  • Phoenix, AZ
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM
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A
Experienced Transaction Coordinator
  • AZ REAL ESTATE & PROPERTY MGMT
  • Phoenix, AZ
  • Job Description Job Description My team and I are looking for an experienced licensed Transaction Coordinator who is rea...
  • 4/16/2024 12:00:00 AM
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Customer Experience Representative (Shift 430a-1pm Mon-Fri) (In Office Position)
  • Goettl Air Conditioning
  • Tempe, AZ
  • Customer Experience Representative (Shift 430a-1pm Mon-Fri) (In Office Position) Job Type Full-time Description **Descri...
  • 4/16/2024 12:00:00 AM
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8
Client Relations Specialist (Receptionist) (Cave Creek: Dove Valley Animal Hospital)
  • 8096 ARIZONA VETERINARY MEDICINE P.C
  • Phoenix, AZ
  • Job Description Job Description Job Summary: The Client Relationship Specialist works in the front lobby and provides th...
  • 4/15/2024 12:00:00 AM
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F
Customer Service Representative - Remote
  • Family Piano Co.
  • Tempe, AZ
  • **Customer Service Representative - Remote** ** Tempe, AZ 2 weeks ago Over 200 applicants** ** Welcome back** Sign in to...
  • 4/15/2024 12:00:00 AM
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A
Customer Service Representative - Remote
  • Abode Camp
  • Tempe, AZ
  • **Customer Service Representative - Remote** ** Tempe, AZ 2 weeks ago 40 applicants** ** Welcome back** Sign in to save ...
  • 4/15/2024 12:00:00 AM
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A
Customer Service Representative (Member Experience)
  • American Automobile Association
  • Tempe, AZ
  • **Customer Service Representative (Member Experience)** Location A3 Smart Home - Tempe, AZ Category A3 Smart Home Job Id...
  • 4/15/2024 12:00:00 AM
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About Phoenix, Arizona

Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert. Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,901 to $55,279
Phoenix, Arizona area prices
were up 2.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020