Help Desk Support Assistant jobs in Pueblo, CO

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Mobile Device Help Desk Technician
  • ClientSolv Technologies
  • Arapahoe, CO FULL_TIME
  • Company DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration. Job DescriptionWe are seeking a Mobile Device Help Desk Technician for a contract-to-hire role in Englewood, CO.  This contract-to hire role will be located in the south Denver area onsite/in the office during normal business hours Monday-Friday.   In this role, you will be supporting  key aspects of the mobile device implementation for the technicians in the field across the U.S. and will play a critical role in ensuring success for the  field teams and for overall end-to-end device lifecycle management. Primary responsibilities include the following:Provide assistance and "one-contact resolution" mindset for both generic "how to" questions and complex technical issues via phone calls, emails, chat tools, etc.Troubleshoot software and hardware issues for mobile technologies with strong problem-solving ability such as: active listening, analysis, research, creativity, communication, dependability, decision making, team building, and can determine necessary handoffs for help/ escalation.Stage/Kit devices on a daily basis for new hire technicians and device replacements - enroll device into the MDM, perform QA checks for application functionality, provision software using license portals, activate device in carrier billing platforms, and add required accessories (case, screen protectors, chargers, etc).Maintain data integrity across various systems:  billing platforms, mobile device management software (Airwatch/Workspace One), and service management software (ServiceNow) among others.QualificationsBachelor's degree from four-year college or university preferred or equivalent experience.Strong analytical, problem-solving, and customer service skills.Excellent written and verbal (interpersonal) communication skills.Strong attention to detail while managing many tasks at one time.Ability to effectively respond to and interact with frontline workers and management personnel who may or may not be tech savvy.Ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on customer satisfaction.Self-motivated and the ability to work with autonomy; desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause.Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures mostly in the mobile technology space.Experience/Knowledge with mobile device carriers, hardware and operating software – mostly Samsung, Google, Android OS.Ability to work individually and in a team environment.Additional InformationThis contract-to hire role will be located in the south Denver area onsite/in the office  during normal business hours Monday-Friday.
  • 14 Days Ago

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Advanced Medical Support Assistant
  • Veterans Health Administration
  • Alamosa, CO FULL_TIME
  • The Advanced Medical Support Assistant (AMSA) has vacancies in various locations and specialty clinics. AMSAs provide specialized and expert administrative patient support in an interdisciplinary coor...
  • 20 Days Ago

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Travel Dialysis Technician - $1,267 per week
  • Healthcare Support
  • Pueblo, CO FULL_TIME
  • Healthcare Support is seeking a travel Dialysis Technician for a travel job in Pueblo, Colorado.Job Description & RequirementsSpecialty: Dialysis TechnicianDiscipline: Allied Health ProfessionalStart ...
  • 26 Days Ago

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Local Contract Dialysis Technician - $30-31 per hour
  • Healthcare Support
  • Pueblo, CO FULL_TIME
  • Healthcare Support is seeking a local contract Dialysis Technician for a local contract job in Pueblo, Colorado. Job Description & Requirements Specialty : Dialysis Technician Discipline : Allied Heal...
  • 1 Month Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Pueblo, CO OTHER
  • Store LocationUS-CO-Pueblo Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect ...
  • 20 Days Ago

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Behavior Technician RBT - Pueblo
  • Family Support Center of Colorado
  • Pueblo, CO PART_TIME,FULL_TIME
  • What is an RBT? RBT's conduct one-on-one sessions with clients ages 2-18, diagnosed on the Autism Spectrum. Our clinical goals are to improve independence and increase quality of life for our kiddos b...
  • 8 Days Ago

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0 Help Desk Support Assistant jobs found in Pueblo, CO area

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Join The Colorado Home Team - 5 Spots Left
  • The Colorado Home Team
  • Pueblo, CO
  • Are you passionate about real estate and wanting to grow your own real estate business? The Colorado Home Team is expand...
  • 3/28/2024 12:00:00 AM

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Nurse (Clinical/Emergency)
  • Department of Defense
  • Avondale, CO
  • Summary This is a Direct Hire Authority (DHA) solicitation. About the Position: This is an open continuous announcement....
  • 3/28/2024 12:00:00 AM

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Advanced Practice Nurse (Nurse Anesthetist)
  • Defense Health Agency
  • Avondale, CO
  • Summary This is an open continuous announcement. Multiple vacancies exist and may be filled from this announcement at an...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • Camping World
  • Fountain, CO
  • Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest r...
  • 3/28/2024 12:00:00 AM

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Real Estate Agent: Only 5 Spots Left!
  • The Colorado Home Team
  • Colorado Springs, CO
  • Are you passionate about real estate and wanting to grow your own real estate business? The Colorado Home Team is expand...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative- Level 1
  • Base-2 Solutions, LLC.
  • Colorado Springs, CO
  • **Customer Service Representative- Level 1** Requisition ID **iGgUJ8** Base-2 Solutions will provide customers worldwide...
  • 3/27/2024 12:00:00 AM

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Warehouse Associate
  • All Copy Products
  • Pueblo, CO
  • EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for e...
  • 3/25/2024 12:00:00 AM

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Service Advisor
  • AutoNation, Inc.
  • Colorado Springs, CO
  • AutoNation Dodge Ram Colorado Springs At AutoNation, doing whats right by the customer comes standard at 300 locations c...
  • 3/24/2024 12:00:00 AM

Pueblo /ˈpwɛbloʊ/ is a home rule municipality that is the county seat and the most populous city of Pueblo County, Colorado, United States. The population was 106,595 in 2010 census, making it the 267th most populous city in the United States and the 9th largest in Colorado. Pueblo is the heart of the Pueblo Metropolitan Statistical Area, totaling over 160,000 people and an important part of the Front Range Urban Corridor. As of 2014, Pueblo is the primary city of the Pueblo–Cañon City combined statistical area (CSA) totaling approximately 208,000 people, making it the 134th largest in the nat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$42,523 to $52,354
Pueblo, Colorado area prices
were up 2.3% from a year ago

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020