Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
We are currently in need of an Energetic and Dependable person in our Corporate Office. This person should be proficient in the following areas:
*Microsoft Excel *Microsoft Word
*Professional Phone Skills *Bill Sorting / Entry
*Placing Office and Store Orders *Filing
*Light Ad Work *Auditing
*Working with Various Vendors and Suppliers
*Assisting Owner and Administrator on various projects.
*Website Management and/or Development Experience (a PLUS but, Not Required)
Company is Family Owned and has been In operation for over 30 yrs. Some of our Benefits are: Major Medical, 401K, Dental, Eye plan, Long/Short Term Disability, Life Ins., Paid Vacations, 6-Personal Days per year, Bereavement Pay, Employee Purchase Discounts, Weekly Pay and Five-Day Work Week (M-F)
If this sounds like you - then please respond with your resume. Must live within 30 mins of our Albemarle office and have reliable transportation. *Background Checks will be performed on all New Hires.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
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Work Location: In person
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