Help Desk Support Assistant jobs in Texas
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
Help Desk Support Assistant - ENTRY LEVEL
- Prototype IT
-
Lewisville, TX
FULL_TIME
-
The Help Desk Support Assistant is an entry level position and will assist our operations team including Customer Service, Help Desk and Hardware, with a focus on learning and understanding key components of each department. The journey begins with our Call Coordination team. Here the candidate will learn our ticketing system, processes, and clientele. From there, they will learn the ropes in our Hardware department. During their time with Call Coordination and Hardware, we will be refining technical skills with the end goal of moving into a Tier 1 help desk role. This person will have the opportunity to provide technical support to clients in a variety of industries by using the most current technologies. The Help Desk Support Assistant is accountable for working quickly and efficiently to provide industry-leading response time and customer service while attaining maximum utilization of technical resources.JOB SUMMARY
This is the perfect opportunity for a candidate who has a technical education background but is looking for some real-world experience!
QUALIFICATION STANDARDS
Education & Experience:- Basic IT knowledge to communicate with customers and “ask the right question” to assess their true IT needs for effective ticketing
- Minimum one (1) year customer service or help desk experience, preferred
- Experience with Microsoft office suite and computerized systems
Knowledge, Skills, & Abilities:- Provides superior customer service practices
- Communicates professionally internally or externally; whether in person, email, telephone, or ticketing tool
- Demonstrates effective listening and provides appropriate feedback
- Maintains composure in stressful, high-pressure situations, handling internal and external objections and disputes to satisfactory results
- Shows initiative in job performance to improve current processes and suggest new ways of doing things
- Works under minimal supervision. Some independent judgment is necessary
DUTIES & FUNCTIONS
Essential:- Responsible for answering phone calls and emails as efficiently as possible
- Ability to work with various team members, including more senior level resources to negotiate and coordinate schedules with the technical resources and clients
- Listen to client concerns and issues with sympathy and the desire to help
- Skills in organization and communications are an absolute must to be successful
- Alert management when necessary for high visibility and critical issues.
- Follow up calls to clients to ensure satisfaction
- Update service tickets should new information be captured
- Assures resources are used efficiently and effectively
- Approach all encounters with customers and fellow employees in a friendly, service-oriented manner
- Maintain compliance with prototype:IT’s standards including regular attendance, grooming, and security guidelines
Physical Requirements:- Moderate lifting or exerting force of up to 20 pounds occasionally
Marginal:
• Perform other duties as requested by management
• Attend meetings/training as required by management- Participate in continuing education
- 25 Days Ago
Warehouse Receiving & Support Associate
- UPLIFT Desk
-
Austin, TX
FULL_TIME
- Job Description The Supply team at UPLIFT Desk is responsible for on-time delivery of quality products to the customer. Due to quickly expanding volume, we are in need of a highly motivated and goal-o...
- 1 Day Ago
Help Desk Support
- Meador Staffing Clear Lake
-
Seabrook, TX
FULL_TIME
- Meador Staffing Clear Lake has partnered with a local City to the Clear Lake area on their search for a Help Desk Support specialist!JOB SUMMARY: Installs hardware, software, and provides technical as...
- 19 Days Ago
Help Desk Support
- QuantumBricks Inc
-
Richardson, TX
FULL_TIME
- Job Title: Help Desk SupportLocation: Richardson, TX (Day 1 Onsite)Exp: 2 to 4 YrsJob Description:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. D...
- 5 Days Ago
IT Help Desk Support
- InstantServe LLC.
-
Dallas, TX
FULL_TIME
- Job Title: Help Desk Specialist Location: Dallas, TX Duration: Full Time Job Overview: In this role, you will be responsible for being a point of contact for end users to receive support and maintenan...
- 8 Days Ago
Help Desk Support I
- Endeavors
-
San Antonio, TX
FULL_TIME
- Job DetailsJob Location San Antonio, TXPosition Type Full-TimeEducation Level High School Diploma/GED Job Shift Days Description JOB PURPOSE: Responsible for maintaining a high level of customer s...
- 9 Days Ago
Help Desk Support Assistant jobs at Popular Companies
Remote Senior SAP SD Urgent
- tekHouse
-
Chicago, IL
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Garland, TX
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Cleveland, OH
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Austin, TX
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Kansas City, MO
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Portland, OR
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Minneapolis, MN
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
Remote Senior SAP SD Urgent
- tekHouse
-
Fort Worth, TX
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,492 to $54,775
Most Popular Cities in Texas for Help Desk Support Assistant Jobs
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020