Help Desk Support Assistant jobs in Waco, TX

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

N
Help Desk Support Agent
  • Neighborly
  • Waco, TX FULL_TIME
  • Help Desk Agent

    Are you looking for a place where you can bring your passion for software and customer service? You will be responsible for first level support for all franchise facing technology in use by any of Neighborly’s franchise brands.
    Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

    Bring your experience and be empowered to innovate.
    As a Help Desk Agent on the ZorWare Team, a typical day for you will include:
    • Support all internal and external customers with product training, knowledge, and expertise.
    • Respond to support requests via live chat, email, and phone call.
    • Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system, Freshdesk.
    • Ensure issues are resolved in a timely manner in accordance with Service Level Agreements (SLA).
    • Assist with testing and/or documentation of new products or enhancements.
    Bring your skills and be inspired to achieve success.
    Experience:
    • Customer Service
    • General knowledge of Windows Environments (Windows 10 or newer)
    • General knowledge of Web browsers (Google Chrome, Microsoft Edge, Safari) and their basic settings/options
    • General knowledge of Mac OSX (preferred but not required)
    • General knowledge of Intuit QuickBooks Online (preferred but not required) General knowledge of ticketing systems and documentation (preferred but not required
    Skills:
    • Proficiencies with time management
    • Professional tone and phone/email presence, with clear communication ability
    • Adaptability and ability to take direction
    • Ability to work well under pressure to meet required timelines
    • Diagnostic and analytical skills for software
    • Critical thinking
    • Strong computer literacy skills with an emphasis on software knowledge and use
    • Strong ability to multitask
    • Sense of urgency; maintain a positive attitude
    Education:
    • Associate degree preferred but not required.
    Schedule / in-office requirements:
    • This is a hybrid model schedule – 3 days working in the office, 2 days working from home.
    Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
    Not the right opportunity for you?
    Share this job with a friend and follow us on
    LinkedIn
    for future opportunity updates.
    Brand:
  • 28 Days Ago
Apply this Job
A
Help Desk Technician (PT)
  • A3 Staffing Solutions
  • Hillsboro, TX FULL_TIME
  • Position: Help Desk Technician - Part Time 3 days/weekKEY RESPONSIBILITIES:Operational DeliveryProvide first response, initial triage and troubleshooting for all support items received through all cha...
  • Just Posted
Apply this Job
P
Medical Assistant/Front Desk Coordinator
  • PSA Ambulatory Surgical Center of Austin LLC
  • Waco, TX FULL_TIME
  • DescriptionJob Summary The Medical Assistant facilitates patient care in a team-based environment. Excellent communication and customer service skills are required to provide a coordinated and high-qu...
  • 16 Days Ago
Apply this Job
U
Medical Support Assistant (Advanced)
  • US Veterans Health Administration
  • Waco, TX FULL_TIME
  • Duties General Description of Assigned Duties: The purpose of this position is to serve as an Advanced MSA assigned to outpatient clinics. The Advanced MSA position is a fundamental role within the Ve...
  • 7 Days Ago
Apply this Job
L
General Help
  • Life Time Solutions LLC
  • Hewitt, TX TEMPORARY,PART_TIME,FULL_TIME
  • Life Time Solutions has 5-10 openings for those willing to learn and looking to develop resume building skills along the way.If you are a dependable team player who is ready for a challenge, we want y...
  • 28 Days Ago
Apply this Job
U
Medical Support Assistant - Waco Inpatient
  • US Veterans Health Administration
  • Waco, TX FULL_TIME
  • Duties The MSA is responsible for maintaining a smooth and efficient flow and quality of work to ensure timely accomplishment of the assigned workload. The MSA established priority of work assignments...
  • 2 Months Ago
Apply this Job
View All Help Desk Support Assistant Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Help Desk Support Assistant jobs found in Waco, TX area

M
Front Desk Agent
  • MCR Hotels
  • Temple, TX
  • Front Desk Agent Residence Inn Temple, 4301 South General Bruce Drive, Temple, Texas, United States of America Req #5509...
  • 4/23/2024 12:00:00 AM
Apply this job
D
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Waco, TX
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 4/22/2024 12:00:00 AM
Apply this job
H
Hotel Night Auditor
  • Hotel Indigo Waco-Baylor
  • Waco, TX
  • Description Are you a genuine people person who excels with numbers and has a passion for providing excellent customer s...
  • 4/22/2024 12:00:00 AM
Apply this job
H
Learning & Development Specialist
  • HEART OF TEXAS GOODWILL INDUSTRIES
  • Waco, TX
  • Job Details Job Location 1 - (1700 S. New Rd.) - Waco, TX Position Type Full Time Salary Range $18.00 - $18.00 Hourly De...
  • 4/21/2024 12:00:00 AM
Apply this job
N
MSP Associate / Computer Technician
  • NerdsToGo
  • Waco, TX
  • Who we are: Don't be offended when someone calls you a Nerd! Embrace it and join our journey at NerdsToGo! NerdsToGo is ...
  • 4/20/2024 12:00:00 AM
Apply this job
M
Front Desk Agent
  • MCR Hotels
  • Temple, TX
  • Front Desk Agent Residence Inn Temple, 4301 South General Bruce Drive, Temple, Texas, United States of America Req #5936...
  • 4/20/2024 12:00:00 AM
Apply this job
I
Armed Guard II (44942)
  • Inter-Con Security Systems, Inc.
  • Waco, TX
  • Company Overview: Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing in...
  • 4/19/2024 12:00:00 AM
Apply this job
G
DIGITAL PRODUCER/OTT HOST - KWTX
  • Gray Television, Inc.
  • Waco, TX
  • ** DIGITAL PRODUCER/OTT HOST - KWTX** **Job Category****:** News **Requisition Number****:** DIGIT003111 Showing 1 locat...
  • 4/19/2024 12:00:00 AM
Apply this job
View All Help Desk Support Assistant Jobs

About Waco, Texas

Waco (/ˈweɪkoʊ/ WAY-koh) is a city in central Texas and is the county seat of McLennan County, Texas, United States. It is situated along the Brazos River and I-35, halfway between Dallas and Austin. The city had a 2010 population of 124,805, making it the 22nd-most populous city in the state. The 2017 US Census population estimate is 136,436 The Waco Metropolitan Statistical Area consists of McLennan and Falls Counties, which had a 2010 population of 234,906. Falls County was added to the Waco MSA in 2013. The 2017 US Census population estimate for the Waco MSA is 268,696. Waco is located at ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$40,674 to $50,076
Waco, Texas area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020