Help Desk Support Assistant jobs in Wilmington, DE

firstPRO is hiring a Help Desk Analyst for our client located in Wilmington, DE. This is a direct hire role and sits onsite in Wilmington, DE. Candidates must have previous experience working in a law firm environment. This opportunity sits in a smoke free environment and includes regular tobacco and nicotine testing.

Responsibilities:

• Provide technical support for IT/AV issues through phone, email, Zoom, or in-person interactions.
• Ensure proper escalation of tickets for end-users and engineering needs.
• Facilitate continuous cross-training in new technologies and suggest improvements to support procedures.
• Serve as a liaison between the Help Desk, IT Department, and end users.
• Support various technologies including Microsoft Windows, Office suite applications, iManage Work 10 document management system, Citrix Virtual Desktops, remote work platforms, mobile device technologies, and general networking, printing, and scanning.

Requirements:

• 1-3 years of help desk experience including some experience working in a law firm environment.
• Demonstrated customer service skills with strong communication and organizational abilities.
• Ability to manage multiple priorities and tasks concurrently.
• Availability for overtime and on-call support.
• Proficiency in Microsoft Windows, Office 2016 suite within a legal environment, document management software (iManage, Open Text, Worldox), Citrix Virtual Desktops, call tracking applications, document comparison software, and legal-specific practice applications.
• Basic knowledge of desktop hardware and printers.
• Fundamental understanding of the legal services industry.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• Monday to Friday

Experience:

• Law office: 1 year (Preferred)
• Citrix: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Relocate:

• Wilmington, DE: Relocate before starting work (Required)

Work Location: In person