Help Desk Support jobs in North Dakota

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

F
Technology Support Specialist - Help Desk
  • Fargo Public Schools
  • Fargo, ND FULL_TIME
  •                                                   Job Type Full time Benefits Eligibility Benefits Eligible Schedule 12-months Monday through Friday  Salary Range  From $21.04 to $26.53 per hour  


    Summary:      Supports the instructional and administrative computer technology needs of all district students and staff.

    Essential Duties & Responsibilities:

     
          
    • Facilitates the installation of new and existing hardware and software across the district.
    •     
    • Assists in the identification, evaluation, and piloting of new computing programs and technology-based curricular adoptions; and makes recommendations for expansion or discontinuation of such programs.
    •     
    • Maintains up to date knowledge of the Windows operating system, Active Directory, iOS and associated hardware.
    •     
    • Continually updates knowledge of ever-expanding list of district adopted programs and technology-based curriculum resources.
    •     
    • Recommends changes to the hardware distribution and purchases of new and replacement equipment to the Director of Information Technology.
    •     
    • Provides assistance, as required, to the System Administrator - Network with regard to technical support of local and wide area networks.
    •     
    • Provides technical support for all district staff.
    •     
    • Works with the Coordinator of Instructional Resources to keep staff informed of the best practices in the use of adopted software.
    •     
    • Works with the building technology committee to determine current and future needs and makes recommendations for upgrades and replacements.
    •     
    • Provides primary installation, update, and replacement services for technology hardware and software in the building.
    •     
    • Performs such other duties as may be assigned by the Director of Information Technology.
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    • Participate in all mandatory training or training appropriate to the position as required by the district.

    Supervisory Responsibilities: 
          
    • Collaborates with assigned summer workers for installations, upgrades, and replacements.
     

    Qualification Requirements:

     
          
    • Experience with computers, computer operations, computer peripherals, computer software applications and general computer troubleshooting is essential
    •     
    • Ability and experience setting-up, configuring, and operating a networked computer

    Education and/or Experience: 
          
    • Minimum two-year technical degree or related experience in a technical support environment
     
    Language Skills: 
          
    • Ability to read and comprehend simple instructions, short correspondence and memos
    •     
    • Ability to communicate clearly and concisely, both orally and in writing
    •     
    • Ability to effectively present information in one-on-one and group situations to students, staff and community
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    • Ability to describe situations calling for troubleshooting and to take oral instructions for addressing these situations

    Mathematical Skills: 
          
    • Ability to apply basic mathematical and analytical skills 

    Reasoning Ability: 
          
    • Ability to apply common sense understanding to new situations and experiences
    •     
    • Ability to carry out detailed but uninvolved written or oral instructions 

    Other Skills & Abilities: 
          
    • Ability to work without direct and/or continual supervision
    •     
    • Ability to work with secondary students 
    •     
    • Ability to develop effective working relationships with students and staff
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    • Ability to perform duties with awareness of all district requirements and Board of Education policies
    •     
    • Ability to perform duties in stressful situations and in the midst of repeated interruptions
    •     
    • Ability to keep records or documentation as requested 

    Certificates, Licenses, Registrations: 
          
    • None

    Physical Demands:
    While performing the duties of this job, the employee is required to:
          
    • use hands, fingers for jobs requiring fine motor skills;
    •     
    • use hand and wrist, often in repetitive motions;
    •     
    • reach using hands and arms;
    •     
    • stand, walk, bend or lean over; 
    •     
    • push or pull up to 75 pounds of equipment such as computers, computer attachments, carts, monitors, etc. 
    While performing the duties of this job, the employee is required to use: 
          
    • speech and hearing
    •     
    • close vision, peripheral vision, depth perception and the ability to adjust focus.
    While performing the duties of this job, the employee will need to be able to sustain a high level of energy for ongoing troubleshooting and assistance.

    Work Environment:
    The work environment is that of a normally operating secondary school and can be anywhere in the building where computers are being used for instructional, administrative, or maintenance purposes - offices, classrooms, library media center, computer labs, network closets, maintenance areas.  
     
    Evaluation:
     Job performance is evaluated in accordance with district guidelines by the building principal, building library media specialist and the Director of Information Technology.

    Why Fargo, North Dakota?
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    Application Procedures
    All applications for open Fargo Public Schools positions must be made via www.applitrack.com/fargo/onlineapp. Paper submissions will not be accepted. Application materials must clearly explain how experience and education are related to the minimum qualifications and job duties. Applicants for administrative, teaching, professional and other certified staff positions will need to attach: 1) Cover Letter 2) Resume/CV 3) Three (3) Letters of Reference 4) Complete transcripts for each degree from the institutions conferring the degrees. In addition, Teacher Applicants will need to attach: Current teaching license.

    Job postings will be closed for applications at 8:00 AM Central Standard Time (CST) on the closing date listed in the posting. 

    Applicants who are residents of ND and eligible to claim veteran's preference must upload a Form DD214. Claims for disabled veteran's preference must include a current statement of disabled status from the Veterans Affairs Office.

    For more information or questions please call 701-446-1000 or email humanresources@fargo.k12.nd.us. 

    Fargo Public Schools (FPS) is dedicated to fostering an educational environment rooted in inclusivity and academic freedom. Our FPS Philosophies articulate our commitment to these principles, guiding our practices to ensure every student's success. We invite candidates to thoroughly review our FPS Philosophies as they reflect the foundational values and expectations for all FPS employees. By applying, candidates express their commitment to embracing and upholding these philosophies in their professional practice, contributing to a culture of excellence and inclusivity within our schools.
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    The Fargo Public School District is committed to maintaining a learning and working environment free from discrimination and harassment in all employment and educational programs, activities, and facilities. The District prohibits discrimination and harassment based on an individual's race, color, religion, sex, gender identity, national origin, ancestry, disability, age, or other status protected by law.

     

  • 2 Days Ago

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Tier II Help Desk
  • Provider Resources, Inc.
  • Grand Forks, ND FULL_TIME
  • Position Description: Tier II Help Desk Under the supervision of the IT Support Manager, the Help Desk Support Specialist(Tier II Help Desk) will provide support for internal and external business pro...
  • 20 Days Ago

D
Help Desk Representative
  • DMS Health Technologies
  • Fargo, ND FULL_TIME
  • DescriptionDMS Health Technologies is the best-kept secret as an employer of choice. Help to make us the worst-kept secret and join a winning team! DMS is a place where great people do great work and ...
  • 23 Days Ago

I
Help Desk Tech
  • Ingeus via Alexander Mann Solutions
  • Fargo, ND FULL_TIME
  • Company DescriptionAtos is an IT services corporation with it being one of the biggest leaders in digital services with annual revenue of 12billion and close to 100,000 employees in 72 countries, serv...
  • 12 Days Ago

A
Help Desk Technician
  • Atos
  • Fargo, ND FULL_TIME
  • Company DescriptionAtos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integr...
  • 12 Days Ago

E
Help desk technician
  • eTeam Inc
  • Fargo, ND FULL_TIME
  • Visa sponsorship is not available, now or in the near future, for this position. 1st shift Monday-Friday 8-5 are typical hours. Could start earlier Job Description : Performs / monitors standard proce...
  • 27 Days Ago

A
Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

I
Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/28/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

V
Help Desk Support Specialist.
  • VIP Petcare
  • **Help Desk Support Specialist.** Springville, UT / PetIQ Springville Information Technology / Full Time, Exempt PetIQ p...
  • 3/26/2024 12:00:00 AM

M
Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

B
Customer Help Desk Support
  • Bidtracer
  • Scottsdale, AZ
  • Job Description Job Description We are looking for a few reliable Help Desk Support Technicians to join our growing team...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

T
Help Desk Support Specialist
  • The Custom Group of Companies
  • Yonkers, NY
  • Help Desk Support Specialist - Level 1 Yonkers, NY Short term contract 2-3 weeks 30.00 W2 Must be available to weeks wor...
  • 3/25/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$50,895 to $63,791