Help Desk Support Specialist jobs in Boca Raton, FL

V
Help Desk Support
  • VAS Aero Services Corp
  • Boca Raton, FL FULL_TIME
  • Job description

    Position: Help Desk Support

    Dept: Business Processes & Technology

    Reports To: IT Manager

    Date: 05/07/21

    Purpose/Description:

    The Helpdesk Support role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.

     

    Duties and Responsibilities

    ·       Assisting in providing Level I Support.

    ·       Provide on-site and remote support for clients.

    ·       Mobile device support (iOS).

    ·       Configure and deploy the hardware and software needed to satisfy user requirements.

    ·       Setup of new users in Active Directory including assignment of Rights.

    ·       Develop help sheets and FAQ lists for end users.

    • Responsible for the tracking and documenting of trouble tickets and resolutions
    • Troubleshoot, diagnose, and resolve technical problems either remotely, or at user's desk.
    • Ensure that all help desk calls are treated with the outmost courtesy and are quickly and effectively resolved.
    • Work with other members of the IT team to troubleshoot and resolve user issues as they arise.
    • Work with vendors support contacts to resolve technical problems.
    • Desktop Support
    • VPN configuration and support
    • General desktop and printer support including installation of drivers as needed.
    • Troubleshooting email issues and general workstation issues.
    • User training on windows and desktop applications as needed.
    • Adding new computers to the domain.
    • Maintain accounts, train users on remote access and usage.
    • Resetting of System Printer queues and required.

    Competencies:

    ·       Preferred experience with VOIP phone systems.

    • Strong experience with MS Office 365

    ·       Experience working with Microsoft Windows 7, 8, and 10.

    ·       Preferred experience working with VPNs.

    ·       Knowledge of advanced computer hardware, including desktops, laptops, iphones, and networking equipment.

    ·       Extensive application support experience with Microsoft Office and other business applications.

    ·       Standalone and shared printer installation and removal.

    ·       Installation and general support of miscellaneous desktop application.

    ·       Experience working with service desk best practices.

    ·       Exceptional written and oral communication skills.

    ·       Strong documentation skills.

    ·       Ability to conduct research into a wide range of computing issues is required.

    ·       Ability to absorb and retain information quickly.

    ·       Highly self-motivated and directed.

    ·       Keen attention to detail.

    ·       Ability to work independently with minimal supervision.

    ·       Experience working in a team-oriented, collaborative environment.

    ·       Ability to act quickly on resolving problems.

    ·       A service oriented-attitude-patience and resolve to do what it takes to get the job done correctly and satisfy the customer.

    ·       The ability to pick up new technologies easily and to become proficient quickly.

    Minimum Education and Experience:

    ·       High school diploma or GED required. 

    ·       2-year college graduate or equivalent

    ·       CompTIA A Hardware and Microsoft MCP certification (strongly preferred)

    ·       Minimum of 2 years’ experience providing desktop support.

    ·       Strong working knowledge of Microsoft Windows Operating Systems, Active Directory, MS O365 strongly preferred.

    ·       Any ITIL certifications/experience

    ·       PC Imaging experience required

  • 5 Days Ago

N
IT Help Desk Specialist
  • Next Step Systems
  • Boca Raton, FL FULL_TIME
  • IT Help Desk Specialist We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical and customer service skills ...
  • 3 Days Ago

K
Help desk specialist
  • Kforce
  • Beach, FL FULL_TIME
  • Kforce has a client that is seeking a Help Desk Specialist in West Palm Beach, FL.Responsibilities : Help Desk Specialist will provide first level assistance to clients Serve as the first point of con...
  • 1 Month Ago

E
Medical Front Desk Receptionist
  • ENT Specialist
  • Boynton, FL FULL_TIME
  • Are you a friendly and organized individual looking for an exciting new opportunity in the healthcare industry? If so, we are looking for a Medical Front Desk professional to join our growing Otolaryn...
  • 15 Days Ago

S
Help Desk Support Technician, Onsite
  • Sage Dental
  • Boca Raton, FL FULL_TIME
  • Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talent...
  • 19 Days Ago

N
IT Help Desk Specialist - M
  • Next Step Systems
  • Boca Raton, FL FULL_TIME
  • Job DetailsIT Help Desk Specialist, Boca Raton, FL We are looking for an IT Help Desk Specialist guru to provide support for our customers. The IT Help Desk Specialist should have a mix of technical a...
  • 6 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Support Specialist jobs found in Boca Raton, FL area

C
Enterprise IT Support Services Manager
  • Convey Health Solutions
  • Fort Lauderdale, FL
  • The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planni...
  • 3/28/2024 12:00:00 AM

C
Epic Cadence Analyst
  • ClinDCast
  • Delray Beach, FL
  • Our Client is looking for an Epic Cadence Analyst. Consultant needs to have in-depth knowledge of system abilities, appl...
  • 3/28/2024 12:00:00 AM

E
ERP Systems Support Specialist - FLIT
  • Evergreen Technologies, LLC.
  • Boca Raton, FL
  • Title: ERP Systems Support Specialist General Characteristics: Serves as single point-of-contact for end-users after Pow...
  • 3/28/2024 12:00:00 AM

Z
Tech Support Specialist
  • ZZ2
  • Pompano Beach, FL
  • Job Description Job Description We are seeking a Tech Support Specialist to join our team! You will resolve smartphone a...
  • 3/27/2024 12:00:00 AM

B
Systems Administrator II - Windows
  • BROWARD COUNTY CLERK OF CIRCUIT AND COUNTY COURTS
  • Fort Lauderdale, FL
  • WORK OBJECTIVE: This is an advanced technical position responsible for high level technical resolutions and administrati...
  • 3/26/2024 12:00:00 AM

S
Product Support Specialist
  • Sentry Data Systems, Inc.
  • Deerfield Beach, FL
  • ** Product Support Specialist** **Job Category****:** Tech-Help Desk **Requisition Number****:** PRODU01055 Showing 1 lo...
  • 3/26/2024 12:00:00 AM

P
IT Specialist
  • Polyglass
  • Deerfield Beach, FL
  • Job Description This position will be located on-site in Deerfield Beach, Florida. Only local candidates will be conside...
  • 3/25/2024 12:00:00 AM

J
Help Desk Specialist II
  • Jazwares
  • Fort Lauderdale, FL
  • At Jazwares, we believe an innovative idea can come from anywhere, and anyone. We work collaboratively to achieve our go...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has an area of 29.1 sq mi (75.4 km2), of which 27.2 sq mi (70.4 km2) of this is land and 1.9 sq mi (5.0 km2) of it (6.63%) is water. Boca Raton is a "principal city" (as defined by the Census Bureau) of the Miami metropolitan area. Approximately 1 sq mi is on the barrier island Deerfield Beach Island (DBI), also colloquially known as Deerfield Cay. Like other South Florida cities, Boca Raton has a water table that does not permit building basements, but there are several high points in the city, such as 4th Avenue which is aptly named "Hig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$36,870 to $49,224
Boca Raton, Florida area prices
were up 1.5% from a year ago

Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023