Help Desk Support Specialist jobs in Cheyenne, WY

Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort Collins, Remote or Hybrid WY/CO office.

WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.

Please click here to see what benefits WEST offers!

The minimum base salary for this position is $22/hour and the maximum is $25.50/hour, plus additional annual profit-sharing bonus potential. Salary may vary based on education, knowledge and experience.

Job Summary:

• Software installation, configuration and support.
• Hardware installation, configuration and support.
• Coordinate activities in support of user training and assistance requests for all programs.
• Perform basic networking functions.
• Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.
  • Manage and respond to help desk tickets.
  • Direct tickets needing additional resources to the appropriate person or department.
• Basic Active Directory management.
• Basic Microsoft 365 administration.
• Help provide best practices in system/network documentation.
• Video conferencing support.
• After hours support.

This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.