Help Desk Support Specialist jobs in Cleveland, OH

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations
• Manage the helpdesk and answer phone calls as needed
• Help Desk logging, tracking, and ticket resolution
• Workstation imaging, deployment, troubleshooting and refreshes.
• Active directory administration (user and group management)
• Virtual desktop and thin client support
• Hardware configuration and installation
• Set-up and maintain documentation per established processes and procedures
• Share in weekly on-call support rotation
• Windows 10/11 setup, support & deployment
• Configuration and deployment of Dell desktops, laptops, and thin clients

Qualifications:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening and learning
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Microsoft and Azure active directory administration
• Microsoft Office 365 suite deployment and configuration
• Ability to handle a fast paced working environment
• Ability to be a self-starter and ask for advice
• Attention to detail and ability to handle competing priorities
• Exhibit the ability to interact professionally with others in person, by phone, by email and chat, at multiple levels of leadership and from a variety of departments

Required:

• Bachelor’s degree in a related field or the recognized equivalent in work experience

Preferred:

• 1 – 3 plus years of related experience
• Financial Industry experience
• Using scripting techniques to schedule and automate administration tasks
• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

Monday – Friday from 8:00 to 4:30

There are no weekends, but participation in the on-call rotation, which may include issues that arise during off-hours and weekends, is required.

This role is primarily based in person, but there's the possibility of remote days depending on demonstrated performance

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.