Help Desk Support Specialist jobs in Clifton, NJ

DSA is seeking a highly qualified Help Desk Specialist with an active secret clearance to join our team at Picatinny Arsenal, NJ.

Required Qualifications

• Experience providing Help Desk/Support with SAP portals/applications
• Strong analytical and trouble-shooting skills.
• Capacity to learn and support new and existing applications.
• Ability to develop and maintain documentation for procedures and processes.
• Proficiency at working on multiple tasks simultaneously and changing priorities.
• Ability to interact with end-users, technical managers, and developers.
• Must be able to write clearly and effectively
• Basic network troubleshooting experience.
• Excellent analysis, problem determination and troubleshooting skills

• Bachelor's degree in IT-related field such as computer science or information systems
• Experience providing support for the DoD; Ammunition Enterprise Portal (AEP) knowledge
• IAT-Level II: Security
• Technical certifications such as ITIL, CompTIA A , etc, preferred

• Provide 2nd tier helpdesk support with expertise in SAP and the AEP-meSpace applications; resolve common problems, manage user permission requests by communicating with functional system owners, assign user roles using user admin functions within the SAP portal.
• Be an active member of the team,show initiative to complete assigned tasks with minimum direction, meet or exceed project commitments, and effectively communicate issues and accomplishments to team members

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. DSA is proud to be an Affirmative Action/Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding, or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state, or local laws. DSA requires background checks, where permitted, by law. DSA is an E-Verify Employer.
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