Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
January 05, 2020
Provide support for university-sanctioned applications, web site navigation, network connectivity, operating systems, Microsoft Office suite, anti-virus, mobile devices, web functionality and enterprise computing over the phone, email and self-service tickets.
December 27, 2019
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 27, 2019
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
November 26, 2019
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
November 10, 2019
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
November 08, 2019
Understanding or experience working with an IT Service Management (ITSM) system or similar type of ticket- or incident-based tracking solution BMC Remedy.
November 07, 2019
Participate in a weekly team rotation of 24/7 on-call responsibilities.
November 05, 2019
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
October 17, 2019