Help Desk Technician - Phone Based Tech Support/Dispatch
Starting Wage: $18 - $23 DOE
Location and Travel Requirements: In office position located in Great Falls MT. Candidates must be able to successfully commute to the office. This position is responsible for answering phones and providing tech support along with dispatch to client sites as needed within the local range of the Great Falls Office.
Summary:
We are a managed IT service provider working with organizations across the state of Montana. We manage our clients IT both on site at their location as well as remotely.
We are expanding our operations across the state and are looking for a dedicated and customer-focused Help Desk Technician to join our team. As a Help Desk Technician, you will play a crucial role in providing technical support to our clients via phone, email, and our ticketing system along with local dispatch to a clients site as needed. Your responsibilities will include troubleshooting technical issues, assisting clients with software and hardware problems, and coordinating with field technicians during on-site visits.
Responsibilities
Qualifications
Other Requirements
Benefits
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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