Help Desk Support Specialist jobs in Orlando, FL

This is an in-house position in Orlando, FL. It is not a work-from-home position.

Blacktip IT is an MSP in Orlando, Fl servicing small and medium-size businesses. If you are passionate about IT and want the opportunity to grow as a systems administrator, Blacktip is the place to grow.

This position requires a person who is:

• Confident, independent and resourceful
• Reserved, reflective and serious
• Methodical, deliberate and well-coordinated
• Thorough, expert and respectful
• Blacktip needs an IT Systems Engineer who enjoys assisting users in troubleshooting software and hardware issues.

Essential Duties and Responsibilities

• Installing new technology including applications, operating system updates, devices, peripherals and more.
• Onboarding and offboarding users (macOS, Windows, email accounts, and more).
• Diagnosing network outages and supporting network equipment.
• Supporting and educating users in best practices using Microsoft Windows, mac OS, M365/SharePoint and VPN connectivity.
• Support experience in iOS, macOS, and Windows mixed environments.
• Foundational knowledge of Microsoft 365 (users, Microsoft Exchange, licensing).
• Foundational networking knowledge.
• Ability to analyze, diagnose and resolve end-user technical support issues quickly and accurately (a desktop support wizard).
• Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments.
• Know when to ask for help.
• Experience with: Windows 10/Windows Servers 2012/2016/2019, Defender for Endpoints, Cloud App Security, FSLogix, Windows Virtual, Azure Policies, Azure Active Directory, Azure Conditional Access to name a few.
• Must be self-motivated and expected to work independently with minimal supervision.

Qualifications and Education Requirements

• 3 years of hands-on experience in a specific technology practice (Infrastructure, Network, Storage, Servers, Security, Windows, Linux, etc.) for both on premise and cloud resources
• 3 years network and operating system experience
• Excellent written and verbal communication skills
• Must have well refined troubleshooting skills, ability to determine the root cause of a problem and identify and resolve systemic problems.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Qualified candidates may hold two or more of the following:
• CompTIA A
• CompTIA Network
• CompTIA Cloud
• Apple Certified Support Engineer
• Microsoft MS 900
• Microsoft 365 Certified Enterprise Administrator Expert
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Experience in any of the Following is considered a Plus

• Experience with migration of on-premise applications to a cloud provider.
• Administration experience on Microsoft Enterprise CA – Cert Requests/Monitoring
• Any of the following: Cisco Certified Network Associate (CCNA), CompTIA Advanced Security Practitioner (CASP), (ISC)² Certified Information Systems Security Professional (CISSP)

About Blacktip

Blacktip is a managed service provider to small and medium sized businesses operating on advanced Microsoft technologies. Our team of IT support specialists and architects develop and support technology foundations that result in increased productivity and profitability for our clients. We are passionate about providing business and technology support and consulting that transforms business.

Job Type: Full-time

Pay: $60,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Health insurance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT Help Desk: 3 years (Required)

Work Location: In person