HonIsT Solutions is dedicated in providing customized IT infrastructure, communication, and security solutions to small and medium sized businesses and operates as a Managed Service Provider (MSP) and Managed Security Service Provider (MSSP).
We are looking for a responsible Level 1 Help Desk / Support Technician’s to help support our Engineering and Helpdesk teams in a timely and professional manner. You will provide high-quality level 1 technical support to our clients and complete associated tasks and projects in a timely and effective manner.
The Level 1 Help Desk / Support Technician’s main duties include analyzing and troubleshooting computer support problems as well as applying your knowledge of software, hardware products and services to resolves problems for users. To be successful in this role, you should be proactive, meet deadlines and communicate very effectively. Our ideal candidate also has previous experience as a help desk / support technician and is familiar with troubleshooting and solving help desk tickets.
This position is a mix between work from home and on-site support work. You will be answering client phone calls and ticket submissions remotely, and will be traveling to local client locations deploying new IT equipment and providing desk side support in the event remote support capabilities have been exhausted. HonIsT Solutions does not have an office work space area for employees to travel to. It is required that you have an at home work area for remote work with high speed internet.
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Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
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Work Location: On the road
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