Help Desk Support Specialist jobs in Tucson, AZ
Recently Added Help Desk Support Specialist jobs
Help Desk Support Specialist
- mPulse Mobile
-
Tucson, AZ
FULL_TIME
-
Job Category: Account ManagementRequisition Number: HELPD001036
Posting DetailsPosted: February 20, 2024Full-Time
LocationsTuscon Remote
Job DetailsDescription
Primary Responsibilities
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.
Essential Duties- 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
- Support inbound calls for multiple health plans for password reset / registration assistance
- Return voicemails/emails for password reset/registration assistance
- May answer non-technical questions regarding functionality
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills and Qualifications
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1 year phone support or call center experience
- Must be able to type a minimum of 30 wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference given if fluent in Spanish
Work Environment
- Flexibility to work remotely or in-office if located in Tucson, AZ.
- Occasional off-hour/evening/weekend and/or overtime hours will be required
- Small, family-like atmosphere as opposed to a large call-center environment
- The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
- While performing the duties of this job, the employee is required to move about an office
controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch. - 3 Days Ago
Help Desk Specialist - Intermediate
- AITC (Advanced IT Concepts)
-
Fort Huachuca, AZ
FULL_TIME
- Job Title: Help Desk Specialist - Intermediate Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Huachuca, AZ COMPANY OVERVIEW AITC is a fast-growing, proven Infor...
- 2 Days Ago
Help Desk Specialist - Intermediate
- Advanced IT Concepts (AITC)
-
Fort Huachuca, AZ
FULL_TIME
- Job Title: Help Desk Specialist - Intermediate Reports to: Help Desk Manager FLSA: Full Time Salary Exempt Primary Work Location: For Huachuca, AZ COMPANY OVERVIEW AITC is a fast-growing, proven Infor...
- 1 Month Ago
ITSD - Help Desk Specialist II
- Arizona Superior Court in Pima County
-
Tucson, AZ
FULL_TIME
- OPEN UNTIL FILLED. Applications are evaluated as received. Please upload your resume and cover letter with the application (REQUIRED). This is an on-site position located at 110 W. Congress Street, Tu...
- 1 Month Ago
ACES/SKL Technician - Help Desk Support
- INTECON
-
Fort Huachuca, AZ
FULL_TIME
- *Pipeline Position* ***Active DOD Security Clearance Required (Secret or Higher)*** INTECON is seeking a full-time Automated Communications Engineering Software (ACES) and Simple Key Loader (SKL) Tech...
- 1 Day Ago
IT Help Desk Support - Level III
- K2 Staffing, LLC
-
Tucson, AZ
FULL_TIME
- Summary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician’s role is to ensure system operation and ...
- 1 Month Ago
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0 Help Desk Support Specialist jobs found in Tucson, AZ area
Information Technology - Desktop & Cloud Services Tech Support
- INTEGRILOGIC CORPORATION
-
Tucson, AZ
- Job Description Job Description InTegriLogic Corp. is a fast growing IT Services company based in Tucson, AZ providing I...
- 4/24/2024 12:00:00 AM
Registered Dietitian
- Fresenius Medical Care
-
Tucson, AZ
- Description Provide your personal attention and kindness, professional insight, and a generosity of spirit. Offer expert...
- 4/24/2024 12:00:00 AM
Board Certified Behavior Analyst (Bcba)
- Centria Autism
-
Tucson, AZ
- Life Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Beha...
- 4/24/2024 12:00:00 AM
Board Certified Behavior Analyst (Bcba)
- Centria Autism
-
Tucson, AZ
- Life Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Beha...
- 4/24/2024 12:00:00 AM
Board Certified Behavior Analyst (Bcba)
- Centria Autism
-
Tucson, AZ
- Life Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Beha...
- 4/24/2024 12:00:00 AM
Board Certified Behavior Analyst (Bcba)
- Centria Autism
-
Tucson, AZ
- Life Skills Autism Academy is a center-based therapy program focusing on children ages 2-6 who need Early Intensive Beha...
- 4/24/2024 12:00:00 AM
Human Resources and Employee Experience Specialist
- Casa de los Ninos
-
Tucson, AZ
- Who We Are Casa de los Nios is one of the most established and well respected non-profit organizations in Tucson. We hav...
- 4/22/2024 12:00:00 AM
Sr Professional Service Consultant - REMOTE
- Sunquest
-
Tucson, AZ
- Purpose Do you have a passion for traveling to client sites and helping them make a difference in healthcare, by working...
- 4/22/2024 12:00:00 AM
About Tucson, Arizona
Tucson (/ˈtuːsɒn, tuːˈsɒn/) is a city and the county seat of Pima County, Arizona, United States, and home to the University of Arizona. The 2010 United States Census put the population at 520,116, while the 2015 estimated population of the entire Tucson metropolitan statistical area (MSA) was 980,263. The Tucson MSA forms part of the larger Tucson-Nogales combined statistical area (CSA), with a total population of 1,010,025 as of the 2010 Census. Tucson is the second-largest populated city in Arizona behind Phoenix, both of which anchor the Arizona Sun Corridor. The city is 108 miles (174 km)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$35,651 to $47,592
Tucson, Arizona area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Help Desk Support Specialist do?
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023