Help Desk Support Specialist jobs in Tuscaloosa, AL

Tuscaloosa, AL FULL_TIME

Other Requirements

• Maintains performance, patient and employee satisfaction as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook

Must adhere to the DCH Behavioral Standards including creating positive relationships with

• patients/families, customers, and colleagues. Courteous, intelligent and timely communication skills are critical.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• Ability to be flexible with work schedule.
• May be tasked with performing Client Support Technician duties as directed by manager.
• May participate in on call coverage.
• All other duties as assigned.

Qualifications

Required Minimum Qualifications:

One of: (Associates / Technical degree / IT certification in a related field) with 5 years of IT work experience. 

OR

High School / GED with 7 years of relevant IT work experience.

Higher level degrees, certifications and experience are preferred. 

Related skills, certifications and experience for an ITA–HD include: high level proficiency in some combination of personal computer, desktop hardware, networking (LAN/WAN), telecommunications, applications and/or operating system skills.

Must be able to read, write legibly, speak and comprehend English.

Strong written and oral communication skills with the ability to make formal presentations and in-services required. 

IS Analyst – Help Desk: This role occasionally involves physical active work.  Usually lifting and moving shipping boxes containing patient phones.  The ISA-HD could be required, for coverage purposes, to perform Desktop Support duty, which involves  lifting 55 pounds and lifting and/or carrying such articles as printers, paper boxes, PC's, ladders and telephone hardware including sets and distribution system materials.  Desktop Support involves standing, walking, climbing ladders, pulling cables, drilling holes, and other mechanical duties that require sound motor skills. Requires being able to stoop, kneel, and crouch downward and forward by bending legs and spine.  Employee should be able to reach and extend hands and arms in any direction, bending, crawling, and stooping.  Proper protective equipment will be provided as work environments can include new construction, existing office spaces/desks and medical treatment areas. Has the ability to travel to all Health System facilities. Hearing and vision must be normal or corrected to within normal range.  Employee is able to perform these duties with or without reasonable accommodation.

Hearing and vision must be normal or corrected to within normal range.  Able to perform the duties with or without reasonable accommodation.