Help Desk Support Specialist jobs in Waco, TX

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Help Desk Support Agent
  • Neighborly
  • Waco, TX FULL_TIME
  • Help Desk Agent

    Are you looking for a place where you can bring your passion for software and customer service? You will be responsible for first level support for all franchise facing technology in use by any of Neighborly’s franchise brands.
    Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

    Bring your experience and be empowered to innovate.
    As a Help Desk Agent on the ZorWare Team, a typical day for you will include:
    • Support all internal and external customers with product training, knowledge, and expertise.
    • Respond to support requests via live chat, email, and phone call.
    • Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system, Freshdesk.
    • Ensure issues are resolved in a timely manner in accordance with Service Level Agreements (SLA).
    • Assist with testing and/or documentation of new products or enhancements.
    Bring your skills and be inspired to achieve success.
    Experience:
    • Customer Service
    • General knowledge of Windows Environments (Windows 10 or newer)
    • General knowledge of Web browsers (Google Chrome, Microsoft Edge, Safari) and their basic settings/options
    • General knowledge of Mac OSX (preferred but not required)
    • General knowledge of Intuit QuickBooks Online (preferred but not required) General knowledge of ticketing systems and documentation (preferred but not required
    Skills:
    • Proficiencies with time management
    • Professional tone and phone/email presence, with clear communication ability
    • Adaptability and ability to take direction
    • Ability to work well under pressure to meet required timelines
    • Diagnostic and analytical skills for software
    • Critical thinking
    • Strong computer literacy skills with an emphasis on software knowledge and use
    • Strong ability to multitask
    • Sense of urgency; maintain a positive attitude
    Education:
    • Associate degree preferred but not required.
    Schedule / in-office requirements:
    • This is a hybrid model schedule – 3 days working in the office, 2 days working from home.
    Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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    Brand:
  • 3 Days Ago

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IT Help Desk
  • United Ag & Turf
  • Woodway, TX FULL_TIME
  • DescriptionUnited Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. United Ag & Turf serves customers in a variety of industries such as co...
  • 23 Days Ago

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Help Desk Technician (PT)
  • A3 Staffing Solutions
  • Hillsboro, TX FULL_TIME
  • Position: Help Desk Technician - Part Time 3 days/weekKEY RESPONSIBILITIES:Operational DeliveryProvide first response, initial triage and troubleshooting for all support items received through all cha...
  • 2 Days Ago

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Customer service specialist
  • Support Services Group
  • Waco, TX FULL_TIME
  • BetterWithSSG WHAT YOU WANT MATTERS TO US Think about making a checklist with everything that would make you feel good at work. Does your checklist have meeting new people on it? How about being recog...
  • 4 Days Ago

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Customer Service - Solutions Specialist
  • Support Services Group
  • Waco, TX FULL_TIME
  • #BetterWithSSG WHAT YOU WANT MATTERS TO US Think about making a checklist with everything that would make you feel good at work. Does your checklist have meeting new people on it? How about being reco...
  • 8 Days Ago

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Support specialist
  • Globe Life Inc.
  • Waco, TX FULL_TIME
  • Immediate opportunity available for a Support Specialist. American Income Life Insurance has a great opportunity where you can learn, grow and excel. Our fast paced, growing office in Waco, TX is look...
  • 2 Days Ago

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0 Help Desk Support Specialist jobs found in Waco, TX area

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Independent Insurance Claims Adjuster in Waco, Texas
  • MileHigh Adjusters Houston Inc
  • Waco, TX
  • ADJUSTERS NEEDED NOW FOR ALL STORM RELATED SEASONS! Independent Insurance Claims Adjusters Needed Now! This is a HUGE op...
  • 3/29/2024 12:00:00 AM

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Senior Director, Software Engineering (Engineering 360)
  • Capital One
  • Waco, TX
  • Center 1 (19052), United States of America, McLean, Virginia Senior Director, Software Engineering (Engineering 360) Are...
  • 3/29/2024 12:00:00 AM

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Director, Software Engineering (Decisioning)
  • Capital One
  • Waco, TX
  • Center 1 (19052), United States of America, McLean, Virginia Director, Software Engineering (Decisioning) Capital One's ...
  • 3/29/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, Angular)
  • Capital One
  • Waco, TX
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java, Angular) Do you...
  • 3/29/2024 12:00:00 AM

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CTO - Own your own Franchise
  • Williamsonheckt
  • Waco, TX
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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IT Support Specialist
  • Capital One
  • Waco, TX
  • Plano 1 (31061), United States of America, Plano, Texas IT Support Specialist Capital One is seeking a customer first te...
  • 3/28/2024 12:00:00 AM

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Software Support Specialist (CSR)
  • AxisCare
  • Waco, TX
  • AxisCare is an amazing place to work! The culture at AxisCare is congruent with our Company Values: We Treat Others Well...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Waco, TX
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/25/2024 12:00:00 AM

Waco (/ˈweɪkoʊ/ WAY-koh) is a city in central Texas and is the county seat of McLennan County, Texas, United States. It is situated along the Brazos River and I-35, halfway between Dallas and Austin. The city had a 2010 population of 124,805, making it the 22nd-most populous city in the state. The 2017 US Census population estimate is 136,436 The Waco Metropolitan Statistical Area consists of McLennan and Falls Counties, which had a 2010 population of 234,906. Falls County was added to the Waco MSA in 2013. The 2017 US Census population estimate for the Waco MSA is 268,696. Waco is located at ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$33,965 to $45,345
Waco, Texas area prices
were up 1.2% from a year ago

Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023