Help Desk Support Specialist jobs in Wichita, KS
Recently Added Help Desk Support Specialist jobs
Help Desk Technician
- Hinkle Law Firm LLC
-
Wichita, KS
FULL_TIME
-
Position Title: Help Desk Technician
Reports To: CISO
FLSA Status: Non-Exempt
About the Company: Headquartered in Wichita, Kansas, Hinkle Law Firm LLC (www.hinklaw.com) has over 50 attorneys and over 70 staff, making it the second largest firm in Wichita. With additional locations in Lenexa, Hinkle has developed a regional and national presence serving a diverse client base with advice and legal counsel. Hinkle represents private and publicly held business entities, and individuals for whom they handle business-based planning, transaction, and litigation issues.Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed.
Essential Job Duties and Responsibilities:- Provide first-level contact and convey resolutions to user issues.
- Properly escalate unresolved tickets to other members of the IT team.
- Clearly communicate the issue when escalating requests.
- Track, route, and redirect problems to correct resources.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills.
- Ensure timely and proper recording, documentation, and closure of tickets.
- Preserve and grow knowledge of help desk procedures, products, and services.
Job Qualifications:- Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
- Proficiency in Windows workstation administrative tasks and environments.
- Extensive experience with Microsoft 365/Microsoft Office applications.
- Working knowledge of help desk software, VPNs, and remote control.
- Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Will perform all duties and responsibilities of this position with or without reasonable accommodation.
Working Hours:- Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements. - 15 Days Ago
IT Help Desk Supervisor
- Go McPherson
-
McPherson, KS
FULL_TIME
- The Bradbury Co., Inc. is recognized around the world as the leader of quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in Moundridge employs a...
- 15 Days Ago
Help Desk Technician
- King of Freight
-
Wichita, KS
FULL_TIME
- Title: Help Desk Technician with System Administrator and Firewall/Networking Experience Schedule: Monday through Friday, 8am - 5pm Job Summary: We are seeking a highly skilled Help Desk Technician wi...
- 22 Days Ago
Help Desk Lead - Hays, KS
- Nex-Tech
-
Hays, KS
FULL_TIME
- GENERAL SUMMARY Assists Nex-Tech customers and employees with questions and/or issues regarding services using various contact methods including phone, email, and chat. Troubleshoots complex customer ...
- 14 Days Ago
Support Specialist
- TFI Family Services, Inc.
-
Benedict, KS
FULL_TIME
- Description****Average hourly rate is $19.77 (including wage, incentives, bonuses, overtime, shift differential, etc.)**** ***This position has Hybrid capabilities for those who reside in or around Ch...
- 23 Days Ago
Onsite Specialist
- Adams Brown Technology Specialist LLC
-
Wichita, KS
FULL_TIME
- DescriptionPosition SummaryWe are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are...
- 2 Months Ago
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0 Help Desk Support Specialist jobs found in Wichita, KS area
Technology Services Specialist I
- Fidelity Bank
-
Wichita, KS
- TECHNOLOGY SERVICES SPECIALIST I Job Overview: Fidelity is a financial institution driven by innovative technology desig...
- 4/19/2024 12:00:00 AM
Bilingual Bank Customer Services Representative
- MCI Jobs
-
Wichita, KS
- POSITION OVERVIEW: BILINGUAL BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking ...
- 4/18/2024 12:00:00 AM
Rad Technologist Diagnostic II
- Wesley Medical Center
-
Wichita, KS
- Description Eligible for sign-on bonus up to $10,000. Schedule: Full Time Days 7-10 Hours with Rotating Weekends Do you ...
- 4/18/2024 12:00:00 AM
Technology Support Specialist I
- Fidelity Bank
-
Wichita, KS
- TECHNOLOGY SUPPORT SPECIALIST I Job Overview: Fidelity is a financial institution driven by innovative technology design...
- 4/18/2024 12:00:00 AM
Rad Technologist CT II PRN
- Wesley Medical Center
-
Wichita, KS
- Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
- 4/17/2024 12:00:00 AM
System Specialist I
- Building Controls and Services
-
Wichita, KS
- POSITION: Systems Specialist I DEPARTMENT: Operations CLASSIFICATION: Non-exempt SUMMARY: General Responsibilities: The ...
- 4/17/2024 12:00:00 AM
Rad Technologist CT II
- Wesley Medical Center
-
Wichita, KS
- Description Eligible for sign-on bonus up to $10,000 Are you passionate about the patient experience? At HCA Healthcare,...
- 4/17/2024 12:00:00 AM
CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- ValorVIP
-
Wichita, KS
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Cu...
- 4/16/2024 12:00:00 AM
About Wichita, Kansas
Downtown Wichita is at 37°41′20″N 97°20′10″W / 37.68889°N 97.33611°W / 37.68889; -97.33611 (37.688888, −97.336111), at an elevation of 1,299 feet (396 m). Wichita is in south-central Kansas at the junction of Interstate 35 and U.S. Route 54. Part of the Midwestern United States, it is 157 mi (253 km) north of Oklahoma City, 181 mi (291 km) southwest of Kansas City, and 439 mi (707 km) east-southeast of Denver.
The city lies on the Arkansas River near the western edge of the Flint Hills in the Wellington-McPherson Lowlands region of the Great Plains. The area's topography is characterized by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$35,088 to $46,840
Wichita, Kansas area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support Specialist do?
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023