Help Desk Support, Sr. jobs in the United States

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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IT Support/Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change): Part-Time Open Position(s): Mon, Fri 8a-12p Tue, Thu, 8a-4:30p

    Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence. This position entails:
    • Resolving support issues to decrease downtime for the customer.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player. (communicating well with w/coworkers & managers)
    • Enhancing business, verbal, and written skills.

    Requirements: 
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
    • Must also type at least 30 WPM. 
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

    Reports to: Team Lead.
    Only those candidates selected for an interview will be contacted

    Work Remotely:
    • No.
  • 2 Months Ago

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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30pWho We Are:We are a growing techni...
  • 11 Days Ago

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IT Support/Help Desk Analyst (PT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon, Tue, Fri 8a-12pWho We Are: We are a growing techn...
  • 11 Days Ago

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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 17 Days Ago

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Help Desk Technician
  • Help Desk Technician
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • Just Posted

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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 1 Month Ago

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Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Specialist
  • Dezign Concepts LLC
  • Dhs, VA
  • **Dezign Concepts LLC** **Help Desk Support Specialist** **Other Professional Services - HOT JOB!! - McLean, VA - Full T...
  • 3/18/2024 12:00:00 AM

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Help Desk Specialist - TS/SCI Cleared
  • Agensys Corporation
  • Reston, VA
  • Job Description Job Description Position: Helpdesk Specialist Clearance: TS/SCI Location: Reston, VA RESPONSIBILITIES Ca...
  • 3/18/2024 12:00:00 AM

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Help Desk/ Support Specialists L1-6
  • Core One
  • Vienna, VA
  • Join our team at Core One! Our mission is to be at the forefront of devising analytical, operational and technical solut...
  • 3/17/2024 12:00:00 AM

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Surgery Support Technician PRN
  • StoneSprings Hospital Center
  • Dulles, VA
  • Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your applic...
  • 3/16/2024 12:00:00 AM

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Help Desk Specialist
  • Dunhill Professional Search & Government Solutions
  • Alexandria, VA
  • TS/SCI Required Responsibilities • Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Proc...
  • 3/15/2024 12:00:00 AM

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Systems Support Analyst
  • ResolveSoft Inc
  • Washington, DC
  • Job Description Job Description ResolveSoft's professionals focus exclusively on helping government agencies and compani...
  • 3/15/2024 12:00:00 AM

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Lead Help Desk Specialist
  • Dunhill Professional Search & Government Solutions
  • Alexandria, VA
  • TS/SCI Required Responsibilities • Lead Help Desk operations and personnel • Perform duties as a Help Desk technician as...
  • 3/15/2024 12:00:00 AM

Income Estimation for Help Desk Support, Sr. jobs
$61,727 to $77,496