Help Desk Support, Sr. jobs in the United States

Help Desk Support, Sr. responds to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Being a Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Additionally, Help Desk Support, Sr. escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree or equivalent. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2022 Salary.com)

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IT Help Desk Analyst
  • firstPro, Inc
  • San Francisco, CA
  • FirstPro is now accepting resumes for an IT Help Desk Analyst position based in San Francisco, CA ... This role will focus on providing L1 and L2 Technical Support to internal users on hardware ...
  • 9 hours ago

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Help Desk Technician
  • Ledgent Technology
  • Portland, OR
  • Primary Responsibilities Provide excellent IT support to users via help desk and/or problem management software Monitor and respond quickly to requests received through the IT helpdesk software ...
  • yesterday

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Help Desk Technician
  • The ITEX Group
  • Beaumont, TX
  • Provides level 1 support to resolve help desk tickets. This position requires 50% travel including Texas (Dallas/ Fort Worth, the greater Houston area and the Golden Triangle) and Louisiana. Help ...
  • 2 days ago

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Help Desk Associate - Entry Level
  • Trinity International University
  • Weston, FL
  • Support Position - Help Desk Department: TIU Florida Summary: Trinity International University-Florida seeks part-time IT assistants to provide support to professors and students during our evening ...
  • 2 days ago

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Help Desk Analyst
  • Staffing Technologies
  • Portland, OR
  • IT Support Technician - Jumpstart Your Career! Staffing Technologies has partnered with an ... Help Desk software, email, and telephone requests. • Providing basic telephone support for ...
  • 4 days ago

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Helpdesk Specialist (Business Technology Support)
  • Kelly
  • San Francisco, CA
  • Candidates should also have 2+ years of experience in a Help Desk/Service Desk supporting O365 and remote technologies like Citrix/VPN. Essential Duties and Responsibilities: * Perform ...
  • 4 days ago

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Sys Admin 2 / Help Desk Tech
  • HII Fleet Support Group
  • San Antonio, TX
  • Seeking to fill a System Administrator II / Help Desk (ServiceNow) position to support our DANS team in our San Antonio, TX location working with Cyber Protection Teams (CPTs) and Mission Defense ...
  • 5 days ago

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Service Desk Specialist
  • IT Motives
  • Tigard, OR
  • ... desk specialist to join their team. If you want to join a small tight knit team where your work ... support. So, if you enjoy working with people and helping others then we want to talk to you. We ...
  • 6 days ago

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Sr. Help Desk Support Specialist
  • Diverse Systems Group LLC
  • Fort Belvoir, VA FULL_TIME
  • Description Diverse Systems Group was founded on the mission of providing the highest customer satisfaction by deliverin...
  • 2 Days Ago

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IT Help Desk Analyst (TEMP)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • IT Help Desk Analyst (TEMP - In Office) Positions: Three (3) IT Help Desk Analyst (Temporary ~9/6/22-12/16/22). This is ...
  • 3 Days Ago

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Sr. Help Desk Support Specialist
  • Diverse Systems Group LLC
  • Fort Belvoir, VA FULL_TIME
  • DescriptionDiverse Systems Group was founded on the mission of providing the highest customer satisfaction by delivering...
  • 2 Days Ago

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IT Help Desk Analyst (TEMP)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • IT Help Desk Analyst (TEMP - In Office) Positions: Three (3) IT Help Desk Analyst (Temporary ~9/6/22-12/16/22). This is ...
  • 3 Days Ago

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Help Desk Technician
  • Hawaii Tech Support
  • Honolulu, HI FULL_TIME
  • PURPOSE OF POSITION: The role of the Help Desk Technician is to assist customers who are experiencing any procedural or ...
  • 9 Days Ago

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Help Desk Technician
  • Support Services Group
  • Waco, TX FULL_TIME
  • Job description This role is responsible for taking initial technical support calls, email, or ticket inquiries and trou...
  • 12 Days Ago

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Help Desk Technician
  • Support Services Group Utah
  • St. George, UT FULL_TIME
  • Job description This role is responsible for taking initial technical support calls, email, or ticket inquiries and trou...
  • 21 Days Ago

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Facilities Help Desk Specialist
  • Corporate Support Center | Eatn Park Hospitality...
  • Homestead, PA FULL_TIME
  • Eat’n Park Hospitality Group, LLC Corporate Support Center Title: Facilities Help Desk Specialist Department: Facilities...
  • 1 Month Ago

Income Estimation for Help Desk Support, Sr. jobs
$58,891 to $74,457