Help Desk Support, Sr. jobs in Amado, AZ
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- mPulse Mobile
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Tucson, AZ
FULL_TIME
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Job Category: Account ManagementRequisition Number: HELPD001036
Posting DetailsPosted: February 20, 2024Full-Time
LocationsTuscon Remote
Job DetailsDescription
Primary Responsibilities
The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.
Essential Duties- 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
- Support inbound calls for multiple health plans for password reset / registration assistance
- Return voicemails/emails for password reset/registration assistance
- May answer non-technical questions regarding functionality
- Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
- Complete special projects or other duties as assigned.
- Takes on-call duty as assigned.
Skills and Qualifications
- High School Diploma or GED
- Effective verbal communication skills and problem-solving skills
- Proficient in using multiple computer applications simultaneously
- 1 year phone support or call center experience
- Must be able to type a minimum of 30 wpm
- Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
- Healthcare or medical industry experience preferred
- Preference given if fluent in Spanish
Work Environment
- Flexibility to work remotely or in-office if located in Tucson, AZ.
- Occasional off-hour/evening/weekend and/or overtime hours will be required
- Small, family-like atmosphere as opposed to a large call-center environment
- The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
- While performing the duties of this job, the employee is required to move about an office
controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch. - 2 Months Ago
- K2 Staffing, LLC
-
Tucson, AZ
FULL_TIME
- Summary Our client is a leading IT Solutions Company in the Tucson, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician’s role is to ensure system operation and ...
- 1 Month Ago
- INTECON
-
Fort Huachuca, AZ
FULL_TIME
- *Pipeline Position* ***Active DOD Security Clearance Required (Secret or Higher)*** INTECON is seeking a full-time Automated Communications Engineering Software (ACES) and Simple Key Loader (SKL) Tech...
- 24 Days Ago
- Intecon
-
Fort Huachuca, AZ
FULL_TIME
- Active DOD Security Clearance Required* Job Role : iSAT (iAPP / SKL / ACES / TKL) Technician - Help Desk Support Location : Onsite w / Telework Options Job Type : Full Time Clearance : Active Secret R...
- 14 Days Ago
- Axiom Technologies
-
Green Valley, AZ
FULL_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 11 Days Ago
- Academies of Math and Science
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Tucson, AZ
FULL_TIME
- Academies of Math and Science Help Desk / IT Job Location: Compensation: $18 - $21 an hour. Are you a dynamic, self-motivated, and intelligent individual wanting to join an innovative organization? As...
- 15 Days Ago
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0 Help Desk Support, Sr. jobs found in Amado, AZ area
- Brightwheel
-
Sahuarita, AZ
- [Customer Service / Remote] - Anywhere in U.S. / $21.64 per hour / Medical, dental, and vision / PTO - As a Customer Sup...
- 4/18/2024 12:00:00 AM
- Alorica
-
Vail, AZ
- Job Description Job Description Position: Customer Service RepresentativeLocation: Onsite- 2929 E. Corona Rd. Tucson, AZ...
- 4/18/2024 12:00:00 AM
- Raytheon Technologies
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Tucson, AZ
- Date Posted: 2024-04-03 Country: United States of America Location: AZ805: RMS AP Bldg 805 1151 East Hermans Road Buildi...
- 4/18/2024 12:00:00 AM
- GetSelected.com
-
Tucson, AZ
- Free job-searching + PD for educators. Find a school you love! Position Description Student Support Personnel at multipl...
- 4/17/2024 12:00:00 AM
- Stronghold
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Sahuarita, AZ
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/17/2024 12:00:00 AM
- Alorica
-
Vail, AZ
- Job Description Job Description Position: Customer Service RepresentativeLocation: 1650. S. Research Loop Onsite- Tucson...
- 4/17/2024 12:00:00 AM
- Alorica
-
Vail, AZ
- Job Description Job Description Position: Customer Service RepresentativeLocation: 1650 S. Research Loop Onsite- Tucson,...
- 4/16/2024 12:00:00 AM
- Connections Health Solutions
-
Tucson, AZ
- Treating people right, right when they need it. Become part of a team that will make a difference in someones life, ever...
- 4/15/2024 12:00:00 AM
About Amado, Arizona
were up 2.5% from a year ago