Help Desk Support, Sr. jobs in Apache Junction, AZ
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
IT Help Desk Support - Level III
- K2 Staffing, LLC
-
Tempe, AZ
FULL_TIME
-
SummaryOur client is a leading IT Solutions Company in the Phoenix, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements- Having worked in an MSP environment is a MUST! No exceptions!
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 2-3 years of experience in a client-facing environment such as sales engineering
- Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must!
- PSA (ticketing system) Experience is a must!
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)- CCNA or CCIE-Cisco certifications
- CompTIA Net and/or CompTIA Security
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. - Just Posted
IT Help Desk Technician
- hybriditservices
-
Gilbert, AZ
FULL_TIME
- Job Overview We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are faci...
- 19 Days Ago
Help Desk Analyst I
- Robert Half
-
Tempe, AZ
OTHER
- You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environmen...
- 19 Days Ago
IT Help Desk
- BC Tech Pro
-
Chandler, AZ
FULL_TIME
- Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
- 2 Days Ago
Help Desk Level I
- TeamLogic IT
-
Tempe, AZ
FULL_TIME
- Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Help Desk Level 1 We are a managed services provider – providing ama...
- 9 Days Ago
IT Help Desk Technician
- Consumer Cellular
-
Tempe, AZ
FULL_TIME
- IT Help Desk Technician (240123) Job Summary With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer...
- 10 Days Ago
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0 Help Desk Support, Sr. jobs found in Apache Junction, AZ area
Help Desk Support II : Mac OSX
- Advance Services Inc
-
Scottsdale, AZ
- Job Description Job Description Help Desk Support II (505) – Scottsdale, AZ 6 month contract assignment to start with po...
- 4/22/2024 12:00:00 AM
Help Desk Support Analyst
- Acro Service Corp
-
Scottsdale, AZ
- Job Title : Help Desk Support Duration : 6 months Location :Scottsdale, AZ Pay : $30/hr on w2 basis without benefits. Jo...
- 4/22/2024 12:00:00 AM
Tech Support Specialist
- Dexian
-
Chandler, AZ
- Security Response: Maintaining effective physical security programs, technical systems, and programming. Directly commun...
- 4/22/2024 12:00:00 AM
Tech Support Specialist
- Dexian
-
Chandler, AZ
- Security Response: Maintaining effective physical security programs, technical systems, and programming. Directly commun...
- 4/21/2024 12:00:00 AM
Desktop Support Technician
- eTeam
-
Chandler, AZ
- Position: Desktop Support Tech Location: 1575 S Price Rd, Chandler, AZ 85286 Duration: Permanent Salary: $42k yearly + B...
- 4/21/2024 12:00:00 AM
Help Desk Support Analyst
- Acro Service Corp
-
Scottsdale, AZ
- Job Title : Help Desk Support Duration : 6 months Location : Scottsdale, AZ Pay : $30/hr on w2 basis without benefits. J...
- 4/20/2024 12:00:00 AM
IT Help Desk Support Specialist
- Saras Micro Devices
-
Chandler, AZ
- About Us: Saras Micro Devices is a fully funded start-up company developing innovative power delivery solutions enabling...
- 4/20/2024 12:00:00 AM
IT Help Desk Support Specialist
- Saras Micro Devices
-
Chandler, AZ
- About Us: Saras Micro Devices is a fully funded start-up company developing innovative power delivery solutions enabling...
- 4/18/2024 12:00:00 AM
About Apache Junction, Arizona
Apache Junction is a city in Maricopa and Pinal counties in the state of Arizona. According to the 2017 U.S. Census estimates, the population of the city was 40,358, most of whom lived in Pinal County.
Apache Junction is named for the junction of the Apache Trail and Old West Highway. Superstition Mountain, the westernmost peak of the Superstition Mountains, is nearby.
Apache Junction is at 33°24′54″N 111°32′46″W / 33.415035°N 111.546025°W / 33.415035; -111.546025.
Apache Junction is located in the Greater Phoenix Metropolitan area.
According to the United States Census Bureau, the city ha...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,864 to $76,411
Apache Junction, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020