Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Role: Junior Desktop Analyst
Work location: SHELTON, CT (Onsite)
Start date: Immediate availability.
Background check MANDATORY
Job Description
Troubleshoot errors from applications and operating systems
Provide support for Microsoft Outlook email clients, and other Microsoft Office applications
Handling disposals of all computing equipment that has become obsolete or unusable
Monitoring and taking action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard
Performing semi-annual inspections of LAN Rooms and LAN Cabinets
Installation and maintenance of UPS including batteries, agents, ATS, network switches within the LAN/WAN room
Job Type: Contract
Salary: $15.00 - $15.50 per hour
Expected hours: 8 per week
Schedule:
Ability to Relocate:
Work Location: In person
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