Help Desk Support, Sr. jobs in Brockton, MA

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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IT Support / Help Desk
  • Community Counseling of Bristol County
  • Taunton, MA FULL_TIME
    • Ensure smooth technology operations for busy behavioral health center

    • Work with facility manager to setup, maintain, and manage phone and computer resources

    • A short commute from both Boston and Providence

    Description of Position

    Behavior Health Center seeking a candidate to Support IT functions. Overall IT Operations will be facilitated by an outside IT Consultant. The IT Support position will work under the direction of the Facility / IT Manager and will add newly hired staff to e-mail, phone, and security systems, set up cell phones, assign usernames and passwords, distribute laptops and personal safety devices, distribute keys to offices, mover desktop computers, troubleshoot issues with laptops, desktops and cell phones, maintain inventory lists of cell phones and computers, manage internal phone system directories, update devices, image computers, assist with minor computer wiring updates, and minor computer maintenance.

    Requirements

    Excellent written, verbal, analytical, organization and communication skills required. Internal and external customer service skills. Computer skills including computer system logic, Microsoft products, Active Directory, Linux, and Outlook.


    For more information about this position, or to send your resume:

    FrontDeskandMR@comcounseling.org

    Community Counseling of Bristol County
    1 Washington St. Taunton, MA 02780
    Fax: 508-824-6604

  • 7 Days Ago

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IT Support / Help Desk
  • Community Counseling of Bristol County
  • Taunton, MA FULL_TIME
  • Ensure smooth technology operations for busy behavioral health center Work with facility manager to setup, maintain, and manage phone and computer resources A short commute from both Boston and Provid...
  • 7 Days Ago

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Help Desk Support Analyst
  • M.S. Walker
  • Norwood, MA FULL_TIME
  • M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Support Analyst. If you are interested in working in a creative and dynamically changi...
  • 13 Days Ago

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Freelancer/IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Taunton) (On Demand/ On call)
  • Axiom Technologies
  • Bridgewater, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 19 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Taunton)
  • Axiom Technologies
  • Taunton, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 19 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Raynham)
  • Axiom Technologies
  • Raynham, MA FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 21 Days Ago

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0 Help Desk Support, Sr. jobs found in Brockton, MA area

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Help Desk Support Technician
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • Job Description Job Description Connexion’s mission is to provide "best in class" services to job seekers. We strive to ...
  • 4/25/2024 12:00:00 AM

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Help Desk Support Analyst
  • M.S. Walker, Inc.
  • Norwood, MA
  • M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Suppor...
  • 4/24/2024 12:00:00 AM

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Help Desk Specialist
  • Planet Technology
  • Boston, MA
  • Helpdesk Specialist- Tier 2 Onsite in Boston, Contract- Potential for extension and/or conversion 1-3 years in Help Desk...
  • 4/23/2024 12:00:00 AM

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Computer Support Technician
  • Eliassen Group
  • Boston, MA
  • This position maintains all client owned computer equipment including data center, desktop, public kiosk and all periphe...
  • 4/23/2024 12:00:00 AM

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Desktop Support Technician
  • Mathworks
  • Natick, MA
  • SummaryMathWorks has a hybrid work model that enables staff members to split their time between office and home. The hyb...
  • 4/23/2024 12:00:00 AM

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Help Desk Support Analyst
  • M.s. Walker Inc.
  • Norwood, MA
  • M.S. Walker, a fine wine and spirits distributor, is seeking a technician with hands-on experience as a Help Desk Suppor...
  • 4/22/2024 12:00:00 AM

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Billing Help Desk Specialist
  • Primary Talent Partners
  • Westborough, MA
  • Primary Talent Partners has a 6-month contract for a Billing help desk specialist with our great telecom client. The Fib...
  • 4/22/2024 12:00:00 AM

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Desktop Support Technician
  • Commonwealth Sciences, Inc.
  • Cambridge, MA
  • Desktop Support Technician Contract position in Cambridge, MA Responsibilities of the Desktop Support Technician: Provid...
  • 4/22/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$67,613 to $84,884
Brockton, Massachusetts area prices
were up 1.6% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020