Help Desk Support, Sr. jobs in California

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr Help Desk Analyst
  • Terran Orbital
  • Irvine, CA FULL_TIME
  • Summary     
    Be more than just an employee number! Join Terran Orbital, a leader in innovation, manufacturing, and operations in the satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast-growing, and trusted team focused on quickly and economically designing, building, launching, and operating state-of-the-art satellites for advanced mission constellations.      
    Terran Orbital is seeking an experienced Sr Help Desk Analyst to join our growing team. Reporting to the Director of IT Projects & Compliance, the Sr Help Desk Analyst with excellent computer and customer service skills. Microsoft systems or network certifications are preferred. This position will provide support, troubleshoot problems, and ensure customer satisfaction.     
    Key Duties And Responsibilities      
    • Contribute to the success of a fast-growing, multidisciplinary team
    • Serve as the first point of contact for customers seeking technical assistance over the phone, e-mail, or chat
    • Troubleshoot and diagnose IT-related issues promptly
    • Log and track help desk tickets
    • Prioritize and escalate issues based on severity and impact
    • Assist with new workstation setup
    • Assist and resolve ticket requests with a client’s desktop, laptop, Intune MDM device, e-mail system
    • Assist with Imaging computers with MDT
    • Provide technical assistance for questions and problems
    • Resolve problems with networks and other computer systems
    • Diagnose system errors and other issues
    • Follow up with customers to ensure complete resolution of issues
    • Request feedback and monitor calls and other methods of correspondence to improve training methods
    • Run reports to analyze common complaints and problems
    • Install or change the software to fix issues
    • Remotely access hardware or software for clients to make changes and fix problems
    • Identify and suggest possible improvements in procedures
    • Collaborate with other teams as needed
    • Assume accountability for tasks assigned
    Qualification And Skills     
    • 5 years of proven working experience as an IT Help Desk Analyst
    • Bachelor’s degree in Computer Science (or related area), Information Technology
    • Basic knowledge of Active Directory, Windows Server (2012/2016) /Desktop Operating Systems, DHCP, and DNS. GPO
    • Microsoft Systems or network certifications a plus
    • MDM (Mobile Device Management) experience is a plus
    • MDT (Microsoft Deployment Toolkit)
    • Hardware inventory experience
    • MS Teams, AutoCAD, Revit, Adobe Creative Cloud
    • Familiarity with Zscaler and Okta
    • Video collaboration solutions like ZoomGov, WebEx, and MS Teams in GCCH
    • Ability to troubleshoot and diagnose problems
    • Familiarity with both PC and Mac hardware and software
    • Experience with network repairs and analysis
    • Good customer service skills
    • Ability to communicate effectively,
    • Excellent interpersonal, oral, and written communication skills, including the ability to work effectively in a diverse team environment
    • Ability to self-govern with minimum supervision, establish workload priorities, and utilize efficient time management practices to achieve assigned tasks
    Additional Differentiators      
    • Ability to translate complex technical topics in a clear and compelling fashion
    • Desire to learn new skills as required and develop expertise in areas that may be unfamiliar
    • Willingness to travel 10-25%
    • Passion for space
    Benefits     
    • Employee Equity Incentive Program
    • 100% Company-paid comprehensive medical, dental, and vision coverage for you and your dependents
    • 401(K) Match
    • Unlimited PTO
    • Cross-training and professional development opportunities
    Salary Range $27.00 - $35.00 per hour     
    Your actual level and base salary will be determined case-by-case and may vary based on the job-related qualification, knowledge, skills, education, and experience. In addition to base salary, we offer equity for each employee, 100% covered medical, dental, and vision coverage, a 401(k) match, unlimited flex time off, covered life insurance, maternity and paternity leave, tuition reimbursement, employee referrals, and lots of swag!     
         
    About Terran Orbital     
    Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. Terran Orbital provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission operations, and on-orbit support to meet the needs of the most demanding military, civil, and commercial customers. Learn more at www.terranorbital.com     
         
    Physical Demands     
    An employee must meet the physical demands described to perform the essential functions of this job successfully. In performing the duties of this job, the employee is routinely required to sit or stand for long durations of time, in addition to bending, reaching, and walking. This would require the ability to lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. This position is generally sedentary, with substantial computer usage.\     
         
    Work Environment     
    The job operates in a professional office environment but in a manufacturing company. This job routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.      
         
    Disclaimers     
    To comply with US Government space technology export regulations, the applicant must be a US citizen, lawful permanent resident of the US, protected individual as defined by 8 USC 1324b(a)(3), or eligible to obtain the required authorizations from the US Department of State. In addition, please note that this position may require a current United States National Security clearance or eligibility for such a clearance.     
    Terran Orbital is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.     
         
    If you need assistance or accommodation due to a disability, you may contact us at hr@terranorbital.com.      
  • 1 Month Ago

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Sr Network Engineer - NetOps
  • The Trade Desk
  • San Francisco, CA FULL_TIME
  • The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, ...
  • 12 Days Ago

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Sr. Software Engineer – Developer Platform
  • The Trade Desk
  • Irvine, CA FULL_TIME
  • The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, ...
  • 1 Month Ago

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Sr. Software Engineer – Developer Platform
  • The Trade Desk
  • Ventura, CA FULL_TIME
  • The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, ...
  • 1 Month Ago

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Sr. Software Engineer – Developer Platform
  • The Trade Desk
  • San Francisco, CA FULL_TIME
  • The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, ...
  • 1 Month Ago

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Sr. Software Engineer – Developer Platform
  • The Trade Desk
  • Los Angeles, CA FULL_TIME
  • The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, ...
  • 1 Month Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$68,085 to $85,478

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019