Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!
What we do:
We are in search of individuals who can showcase their capacity to operate with flexibility and demonstrate a keen awareness of our team’s mission. Collaborating closely with key stakeholders, a successful candidate will be instrumental in crafting and implementing enterprise business solutions for our users leveraging the ServiceNow platform. Serving as a technical expert, they will lead the configuration, development, support, and maintenance of an extensive, customized suite of ServiceNow applications.
Utilizing both the ServiceNow platform and their own proficiency, the candidate will play a pivotal role in the implementation of enterprise business solutions tailored to our users’ needs. As a valued member of a cross-functional team, responsibilities encompass not only enhancing the ServiceNow platform but also spearheading the introduction of new products and the creation of bespoke ServiceNow solutions. The ideal candidate will provide strategic and tactical support to users, manage multiple projects concurrently, and seamlessly adapt to evolving priorities. If you possess the skills and expertise to excel in this dynamic position, we invite you to apply and become an integral part of our forward-thinking team
What you'll do:
Who you are:
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The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.