Help Desk Support, Sr. jobs in Connecticut

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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IT Support/Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change): Part-Time Open Position(s): Mon, Fri 8a-12p Tue, Thu, 8a-4:30p

    Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence. This position entails:
    • Resolving support issues to decrease downtime for the customer.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player. (communicating well with w/coworkers & managers)
    • Enhancing business, verbal, and written skills.

    Requirements: 
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
    • Must also type at least 30 WPM. 
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

    Reports to: Team Lead.
    Only those candidates selected for an interview will be contacted

    Work Remotely:
    • No.
  • 2 Months Ago

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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30pWho We Are:We are a growing techni...
  • 11 Days Ago

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IT Support/Help Desk Analyst (PT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon, Tue, Fri 8a-12pWho We Are: We are a growing techn...
  • 11 Days Ago

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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 17 Days Ago

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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 1 Month Ago

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Help desk support
  • Creative Financial Staffing
  • Hartford, CT FULL_TIME
  • Help Desk Support (on-site) - Hartford, CT Why take an Help Desk Support role with this company? Growing educational partner offering the chance to work with a great group of individuals This position...
  • 6 Days Ago

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IT Help Desk Support Technician
  • The Waldinger Corporation
  • The Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding an IT ...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Technician
  • Whitman, Requardt & Associates, LLP
  • Baltimore, MD
  • At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more th...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Technician
  • Marcum Search
  • New Hyde Park, NY
  • Job Description Job Description Marcum Search is assisting our client in their search for a Help Desk Support Technician...
  • 3/18/2024 12:00:00 AM

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Help Desk Support Technician
  • ConsultNet
  • Jackson, MS
  • Help Desk Support Technician 6+ month Contract (Potential extension) Jackson, MS Pay range $20-25 per hour (Full time ho...
  • 3/18/2024 12:00:00 AM

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Associate Help Desk Support Technician - Sioux Falls
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/17/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/15/2024 12:00:00 AM

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Help Desk Support Technician
  • VanderHouwen
  • Status: 2-Month Contract Job Title: Help Desk Support Technician Location: On-site (Eugene, OR) Salary: $18/hr Start Dat...
  • 3/14/2024 12:00:00 AM

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Onsite Help Desk/Support Technician
  • The CSI Companies
  • Jacksonville, FL
  • . CSI is Seeking an Onsite Help Desk/Support Technician in La Palma CA for their large well known Payroll Processing cli...
  • 3/14/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$66,529 to $83,525

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019