Help Desk Support, Sr. jobs in Las Vegas, NV

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

L
Bilingual Customer Support | Internet Help Desk
  • LV.Net
  • Las Vegas, NV FULL_TIME
  • Internet Customer Support Help Desk Representative (Bilingual)

    Company: LV.Net

    Location: 2595 Fremont St., Las Vegas, Nevada 89104

    About Us:
    LV.Net is a dynamic and innovative provider of Wireless Internet. We pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment where employees can thrive.

    Job Description:
    As an Internet Customer Support Help Desk Representative, you will be at the forefront of our commitment to providing outstanding customer service. You will interact with customers by email and phone to resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction.

    Key Responsibilities:

    • Respond promptly and professionally to customer inquiries
    • Provide technical support and troubleshooting assistance for internet-related issues, including connectivity problems, account setup, and software and hardware configurations.
    • Identify and escalate complex issues to the appropriate teammember for resolution.
    • Educate customers on product features, services, and best practices to enhance their overall experience.
    • Maintain accurate records of customer interactions and resolutions in our CRM system.
    • Collaborate with cross-functional teams to improve processes and drive continuous improvement in customer support operations.

    Requirements:

    • Fluent in English and Spanish
    • Proven experience in a customer support or help desk role, preferably in an internet service provider or related industry.
    • Excellent communication skills, both written and verbal, with a strong customer service orientation.
    • Technical aptitude and ability to troubleshoot basic internet connectivity issues.
    • Strong problem-solving skills and ability to adapt to changing priorities in a fast-paced environment.
    • Attention to detail and commitment to providing high-quality support to customers.

    Benefits:

    • Health Insurance
    • 401(k)
    • FREE LVAC Gym Membership
    • FREE LV.Net Internet
    • Paid Time Off (PTO)
    • Paid Holidays
    • Employee Perks
    • Friendly and inclusive work environment
    • Flexible work schedule options
    • Opportunities for career growth and professional development

    If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want to hear from you! Join our team and be part of our mission to provide best-in-class internet customer support.

    How to Apply:
    Please send your resume to kamolat@lv.net. In your cover letter, tell us why you're the perfect fit for this role and how your experience aligns with our company values. We look forward to hearing from you!

    Job Type: Full-time

    Pay: Up to $20.00 per hour

    Benefits:

    • 401(k)
    • Flexible schedule
    • Health insurance
    • On-the-job training
    • Paid time off
    • Professional development assistance

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Evening shift
    • Night shift
    • Overnight shift

    Weekly day range:

    • Monday to Friday
    • Weekends as needed

    Work setting:

    • In-person

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Las Vegas, NV 89104: Relocate before starting work (Required)

    Work Location: In person

  • 4 Days Ago

S
IT Help Desk
  • Swickard Shared Services
  • Las Vegas, NV FULL_TIME
  • DescriptionWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe ...
  • 5 Days Ago

E
Help Desk Technician
  • Eide Bailly LLP
  • Las Vegas, NV FULL_TIME
  • Who We Are Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest and Western United States, and offer our staff and Pa...
  • 5 Days Ago

T
IT Help Desk II
  • Tuknik Government Services
  • Las Vegas, NV FULL_TIME
  • TGS Job ID 2465054 Tuknik Government Services, a Koniag Government Services company, is seeking an IT Help Desk II with a Public Trust Clearance to support TGS and our government customer in Las Vegas...
  • 18 Days Ago

C
Senior Help Desk Analyst
  • Credit Acceptance
  • Henderson, NV FULL_TIME
  • Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a ...
  • 1 Month Ago

N
Help Desk Technician
  • NEVADA DONOR NETWORK INC
  • Las Vegas, NV OTHER
  • Job Details Level: Experienced Job Location: Main Office - Las Vegas, NV Position Type: Full Time Education Level: Not Specified Salary Range: $20.00 - $25.00 Hourly Travel Percentage: Negligible Job ...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Support, Sr. jobs found in Las Vegas, NV area

I
IT Help Desk Specialist - Tier 1
  • IT Avalon
  • Las Vegas, NV
  • A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time. Follow standard service desk o...
  • 3/29/2024 12:00:00 AM

I
Desktop Support Technician
  • IT Avalon
  • Las Vegas, NV
  • Requirements: Associate in Computer Science or related field or experience equivalent 1-3 years of experience in help de...
  • 3/28/2024 12:00:00 AM

A
Desktop Support Technician
  • Apex Systems
  • Las Vegas, NV
  • Essential Duties Responsible for technical support to company executives, VIPs and, visitors of Las Vegas location. Resp...
  • 3/28/2024 12:00:00 AM

I
Desktop Support Technician
  • It Avalon
  • Las Vegas, NV
  • Requirements: Associate in Computer Science or related field or experience equivalent 1-3 years of experience in help de...
  • 3/28/2024 12:00:00 AM

C
Lead Systems Analyst - Corporate (Las Vegas)
  • Caesars Entertainment
  • Las Vegas, NV
  • Job Description Must Have Skills (minimum 3+ years) Broad knowledge of computer systems, hardware, and programming Prove...
  • 3/27/2024 12:00:00 AM

C
IT Support Technician
  • Company based in Las Vegas, Nevada
  • Las Vegas, NV
  • Job Description Job Description IT Support Technician The IT Support Technician will travel to company locations to inst...
  • 3/26/2024 12:00:00 AM

S
Clinical Support Resource RN
  • Sunrise Hospital
  • Las Vegas, NV
  • Description Hourly Wage Estimate: $38.34 - $57.56 / hour Learn more about the benefits offered for this job. The estimat...
  • 3/25/2024 12:00:00 AM

S
LIS Support Analyst
  • Sonic Healthcare USA, Inc
  • Las Vegas, NV
  • Job Functions, Duties, Responsibilities and Position Qualifications: Job Summary Manages, coordinates, and establishes p...
  • 2/28/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$62,745 to $78,774
Las Vegas, Nevada area prices
were up 2.5% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020